Lead Counselor - Extraordinary Care Team Resume Example

Accurate, assertive and adaptable leader with proven ability to support streamlined travel company operations by effectively multi-tasking in challenging situations and consistently meeting critical deadlines. Extensive experience in at managing relationships with broad range of travel clients to address complaints and quickly implement solutions. Noted by colleagues, upper management, and clients for strong organizational, communication, and relationship-building skills. Well-organized and dependable with excellent leadership skills.

• Proficient with Centurion and Platinum products, tools and resources.
• Ability to handle urgent priorities quickly and confidently and manage multiple tasks simultaneously.
• Working with high level of integrity while handling confidential information.
• Collaborate with colleagues to identify solutions to complex booking issues.
• Held a series of increasingly important positions for premier international airline.
• Accomplished in all aspects of travel support, including reservation process, ticketing, air transport packages, fare quotation, confirmation process, and troubleshooting.
• Utilized in-house marketing analysis system (MAS) to compile weekly reports that detailed market trend statistics.
• Liaison for marketing and promotional communication pieces to travel agents.
• Actively involved in yield optimization processes, structural pricing and Action Fare specials.
• Conducted all staff development, budgeting and supply ordering.

Customer Service, Management, Leadership, Marketing Analysis, Networking, Interpersonal Communications, Troubleshooting, Problem-Solving, Client Relations, Domestic Travel, International Travel, Travel Package Assembly, Operations Management, Financial Management, Team Leadership, Staff Education, Training, Sales, Sales Support