(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Accurate, assertive and adaptable leader with proven ability to support streamlined travel company operations by effectively multi-tasking in challenging situations and consistently meeting critical deadlines. Extensive experience in at managing relationships with broad range of travel clients to address complaints and quickly implement solutions. Noted by colleagues, upper management, and clients for strong organizational, communication, and relationship-building skills. Well-organized and dependable with excellent leadership skills.

Areas of Expertise
  • Customer Service / Client Relations
  • Networking
  • Staff Development
  • Document Management
  • Marketing
  • Database & Spreadsheet Management
  • Operations Management
  • Airport Relationships
  • Reservations & Ticketing
  • Sales
  • MS Office Suite ResX
  • Project Management Coordination 
  • Guest Relations
  • Staff Training staff
  • Communications
Education and Training
University of Karachi Karachi, Expected in Bachelor of Science : Commerce Accounting - GPA :

Professional / Industry Education includes: Green Belt Six SIgma, Corporate Travel, TINS, Power of Influence, Dealing with Aggression, CMS Administration, Beginner's Executive Sales, Team at Work, Basic Sales, Reservations & Ticketing.

  • Proficient with Centurion and Platinum products, tools and resources.
  • Ability to handle urgent priorities quickly and confidently and manage multiple tasks simultaneously.
  • Working with high level of integrity while handling confidential information.
  • Collaborate with colleagues to identify solutions to complex booking issues.
  • Held a series of increasingly important positions for premier international airline.
  • Accomplished in all aspects of travel support, including reservation process, ticketing, air transport packages, fare quotation, confirmation process, and troubleshooting.
  • Utilized in-house marketing analysis system (MAS) to compile weekly reports that detailed market trend statistics.
  • Liaison for marketing and promotional communication pieces to travel agents.
  • Actively involved in yield optimization processes, structural pricing and Action Fare specials.
  • Conducted all staff development, budgeting and supply ordering.
Professional Experience
Dice Fm - Lead Counselor - Extraordinary Care Team
Boston, MA, 07/2013 - Current
  • Oversee exceptional delivery of travel services to American Express Card Members.
  • Support Team Leaders by taking charge of secondary responsibilities.
  • Contribute directly to sales and daily office operations management.
  • Engender repeat and referral business by developing long-term relationships with regular customers.
  • Consistently lauded by card members for providing superior customer service.
  • Develop and implement innovative methods to resolve card members' issues and address concerns.
Pacific Western Bank - Executive Travel Consultant
Downey, CA, 04/2011 - 07/2013
  • Arranged complete travel packages (including airline, hotel, car, and related requirements) for complex domestic and international itineraries.
  • Supported large portfolio of clients; recognized for delivering top-quality customer support and facilitating excellent guest experiences.
  • Trained and mentored new employees and counseled staff as needed. - Ticketing Agent
City, STATE, 01/2009 - 04/2011
  • Processed international ticketing transactions; noted for ability to create attractive itineraries by leveraging fare rule interpretations and recognizing competitive-pricing opportunities.
  • Generated a standard suite of reports that detailed Department operations and functionality.
  • Trained and provided guidance to new colleagues.
Wachovia Bank - Bank Teller
City, STATE, 2008 - 2009
  • Provided full suite of banking support functions to commercial and personal account holders; opened / closed accounts, monitored withdrawal and deposit activity, managed cashier checks, and provided support to safety deposit box and other banking vehicles.
  • Utilized customer service and marketing skills to recognize and capitalize product selling and up-selling opportunities.
American Express, TRS - Platinum Travel Consultant
City, STATE, 11/2006 - 11/2007
  • Specialized in high-end, luxurious travel bookings; created tour and cruise reservation packages, including air transport.
  • Handled full booking responsibilities for charter / private jets and private villas.
  • Followed up on bookings to ensure meeting of milestones and timelines.

Customer Service, Management, Leadership, Marketing Analysis, Networking, Interpersonal Communications, Troubleshooting, Problem-Solving, Client Relations, Domestic Travel, International Travel, Travel Package Assembly, Operations Management, Financial Management, Team Leadership, Staff Education, Training, Sales, Sales Support

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School Attended

  • University of Karachi

Job Titles Held:

  • Lead Counselor - Extraordinary Care Team
  • Executive Travel Consultant
  • Ticketing Agent
  • Bank Teller
  • Platinum Travel Consultant


  • Bachelor of Science

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