Accurate, assertive and adaptable leader with proven ability to support streamlined travel company operations by effectively multi-tasking in challenging situations and consistently meeting critical deadlines. Extensive experience in at managing relationships with broad range of travel clients to address complaints and quickly implement solutions. Noted by colleagues, upper management, and clients for strong organizational, communication, and relationship-building skills. Well-organized and dependable with excellent leadership skills.
- Customer Service / Client Relations
- Networking
- Staff Development
- SABRE, AMADEUS, APOLLO, CORDA
- Document Management
- Marketing
- Database & Spreadsheet Management
- Operations Management
- Airport Relationships
- Reservations & Ticketing
- Sales
- MS Office Suite ResX
- Project Management CoordinationÂ
- Guest Relations
- Staff Training staff
- Communications
Professional / Industry Education includes: Green Belt Six SIgma, Corporate Travel, TINS, Power of Influence, Dealing with Aggression, CMS Administration, Beginner's Executive Sales, Team at Work, Basic Sales, Reservations & Ticketing.
- Proficient with Centurion and Platinum products, tools and resources.
- Ability to handle urgent priorities quickly and confidently and manage multiple tasks simultaneously.
- Working with high level of integrity while handling confidential information.
- Collaborate with colleagues to identify solutions to complex booking issues.
- Held a series of increasingly important positions for premier international airline.
- Accomplished in all aspects of travel support, including reservation process, ticketing, air transport packages, fare quotation, confirmation process, and troubleshooting.
- Utilized in-house marketing analysis system (MAS) to compile weekly reports that detailed market trend statistics.
- Liaison for marketing and promotional communication pieces to travel agents.
- Actively involved in yield optimization processes, structural pricing and Action Fare specials.
- Conducted all staff development, budgeting and supply ordering.
Boston, MA, 07/2013 - Current
- Oversee exceptional delivery of travel services to American Express Card Members.
- Support Team Leaders by taking charge of secondary responsibilities.
- Contribute directly to sales and daily office operations management.
- Engender repeat and referral business by developing long-term relationships with regular customers.
- Consistently lauded by card members for providing superior customer service.
- Develop and implement innovative methods to resolve card members' issues and address concerns.
Downey, CA, 04/2011 - 07/2013
- Arranged complete travel packages (including airline, hotel, car, and related requirements) for complex domestic and international itineraries.
- Supported large portfolio of clients; recognized for delivering top-quality customer support and facilitating excellent guest experiences.
- Trained and mentored new employees and counseled staff as needed.
City, STATE, 01/2009 - 04/2011
- Processed international ticketing transactions; noted for ability to create attractive itineraries by leveraging fare rule interpretations and recognizing competitive-pricing opportunities.
- Generated a standard suite of reports that detailed Department operations and functionality.
- Trained and provided guidance to new colleagues.
City, STATE, 2008 - 2009
- Provided full suite of banking support functions to commercial and personal account holders; opened / closed accounts, monitored withdrawal and deposit activity, managed cashier checks, and provided support to safety deposit box and other banking vehicles.
- Utilized customer service and marketing skills to recognize and capitalize product selling and up-selling opportunities.
City, STATE, 11/2006 - 11/2007
- Specialized in high-end, luxurious travel bookings; created tour and cruise reservation packages, including air transport.
- Handled full booking responsibilities for charter / private jets and private villas.
- Followed up on bookings to ensure meeting of milestones and timelines.
Customer Service, Management, Leadership, Marketing Analysis, Networking, Interpersonal Communications, Troubleshooting, Problem-Solving, Client Relations, Domestic Travel, International Travel, Travel Package Assembly, Operations Management, Financial Management, Team Leadership, Staff Education, Training, Sales, Sales Support
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Personalization
- Target Job
Resume Overview
School Attended
- University of Karachi
Job Titles Held:
- Lead Counselor - Extraordinary Care Team
- Executive Travel Consultant
- Ticketing Agent
- Bank Teller
- Platinum Travel Consultant
Degrees
- Bachelor of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
