Accurate, assertive and adaptable leader with proven ability to support streamlined travel company operations by effectively multi-tasking in challenging situations and consistently meeting critical deadlines. Extensive experience in at managing relationships with broad range of travel clients to address complaints and quickly implement solutions. Noted by colleagues, upper management, and clients for strong organizational, communication, and relationship-building skills. Well-organized and dependable with excellent leadership skills.
Professional / Industry Education includes: Green Belt Six SIgma, Corporate Travel, TINS, Power of Influence, Dealing with Aggression, CMS Administration, Beginner's Executive Sales, Team at Work, Basic Sales, Reservations & Ticketing.
Customer Service, Management, Leadership, Marketing Analysis, Networking, Interpersonal Communications, Troubleshooting, Problem-Solving, Client Relations, Domestic Travel, International Travel, Travel Package Assembly, Operations Management, Financial Management, Team Leadership, Staff Education, Training, Sales, Sales Support
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