Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Ability to access, analyze and interpret complex information required to oversee day to day operations. An articulate communicator and thrive in a highly challenged and deadline driven environment. Concierge possessing comprehensive background in fine dining and hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations.
Mac and PC Literate
MS Office, Outlook, Opera and online research
Event planning and coordination
Guest satisfaction specialist
Five-star hotel experience
Front desk experience
Ability to communicate effectively in English and Spanish
FirstService ResidentialLead Concierge | New York, New York, United States | November 2015 - December 2016
Lead Concierge (5 Franklin Pl.
Leading the opening of new property and establishing operating procedures.
Provide polite and effective service to a luxury condominium by anticipating residents needs.
Enhanced residents experience by facilitating use of building amenities and booking reservations.
Accept service requests from residents and logging appropriately.
Assist residents with immediate needs such as lockouts, directions and dining recommendations.