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Lead Club Card Associate Resume Example

Resume Score: 80%

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LEAD CLUB CARD ASSOCIATE
Professional Summary

As Lead Club Associate I Consistently Achieved My Personal Weekly Credit Card Sales Goals And Motivated And Assisted Other Club Associates That Struggled To Make Their Sales Goals. I Assisted My Manager In Training Store Associates In Recognizing Opportunities To Sell The Club Credit Cards To Customers. My Experience And Strength In Customer Service And Sales Contributed To Our Team Consistently Meeting And Exceeding Our Stores Credit Card Sales Goals .

As A Personal Banker, I Consistently Achieved And Exceeded My Monthly

Sales Goals And Rankled In The Top Ten Performers In My District. I Was Nominated Several Times And Presented With The Bank of America CELA Award (Customer Excellence Leadership Award) For Consistently Providing Excellent Customer Experiences And Demonstrating Over And Above Level 10 Customer Service. My Strong Sales And Motivational Skills Contributed To My Sales Team (Tellers) Producing Referrals, Achieving Every Associates Referral Goal, Therefore Achieving The Banking Centers Monthly Sales Goals For Payouts.

Skills
  • Leadership communications
  • Collaborative Leadership
  • Educational leadership
  • Converting leads
  • Credit card applications
  • Credit card systems
  • Sales lead pipeline management
  • Credit card processing
  • Staff leadership and supervision
  • Sales lead pipeline
  • Sales team leadership
  • Exceptional leadership skills
  • Credit card handling
Work History
Lead Club Card Associate | 04/2017 to 08/2018
Company Name - City, State
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Developed strategy and managed market communications that drove product demand.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
ITE Office Manager | 07/2010 to 10/2016
Company Name - City, State
  • Coordinated with Lead team in developing project plans for prioritized initiatives.
  • Worked with Owner to resolve office problems, improve operations and provide exceptional customer service.
  • Conducted training and change management processes to improve operations.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed and maintained expense budget while applying expense reports to continually decrease expenses.
Personal Banker | 07/1998 to 08/2009
Company Name - City, State
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Helped clients plan for and fund retirements using mutual funds and other options.
  • Supported various financial modeling activities, including acquisition analysis, new market investment, pricing and costs for $[Amount] deal analysis.
  • Identified and investigated variances to financial plans and forecasts.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Expanded client base by promoting new financial products.
  • Trained and supported 15-20 sales associates and cross-trained 5tellers to improve customer satisfaction by 50%.
  • Effectively used Merlinand Platformto access customer details and databases.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed 10-20 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Consistently ranked in top 10 for sales in district of over 60bankers.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Achieved consistent recognition as top sales performer.
  • Built client rapport to ensure consistent satisfaction and loyalty.
  • Increased daily sales by 50% by upselling money markets and Heloc loansbanking products and financial services to customers.
  • Promoted all financial products by maintaining excellent service offering knowledge.
Education
Lake Highland Prep - City | High School Diploma06/1993
University of Central Florida - City, State | Associate of Science06/1995
Space Coast Massage Institute - CityMassage Therapy. / Aesthetician's, 05/2011
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lake Highland Prep
  • University of Central Florida
  • Space Coast Massage Institute

Job Titles Held:

  • Lead Club Card Associate
  • ITE Office Manager
  • Personal Banker

Degrees

  • Lake Highland Prep - City | High School Diploma
    University of Central Florida - City , State | Associate of Science
    Space Coast Massage Institute - City

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