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Lead Certified Nursing Assistant Resume Example

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LEAD CERTIFIED NURSING ASSISTANT
Summary

Poised mediator with 20 years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.

Skills
  • Grooming and bathing assistance
  • General housekeeping ability
  • Helping with medication
  • Documentation procedures expert
  • Collecting specimens
  • Quality assurance controls
  • Infection control procedures
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Patient relations
  • Collecting vital signs
  • Work ethic
  • Compliance
  • Leadership development
  • Training development
  • Decision-making
  • Organizational skills
  • Time management
  • People skills
  • Team building
  • Team management
  • Friendly, positive attitude
Experience
Company Name | City, StateLead Certified Nursing Assistant03/2018 - Current
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Company Name | City, StateCashier/Cook Shift Leader03/2016 - 03/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new employees in cashiering procedures, offering assistance in resolving all issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
Company Name | City, StateLicensed Insurance Agent01/2012 - 12/2017
  • Offered policy guidance and management to promote asset protection.
  • Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
  • Upsold products to policyholders and potential new clients.
  • Exceeded company sales goals for new policies.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Provided quality control and maximized revenue by eliminating downtime, implementing proven selling strategies and promoting marketing messages.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Company Name | City, StateAssistant Manager of Business Development12/2008 - 12/2012
  • Improved marketing plans and sales strategies processes to maximize business development.
  • Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Identified additional business opportunities and communicated to team.
  • Prepared contracts and completed sales with new and existing clients.
  • Led staff on development of products and promotions, sales analysis and creative services.
  • Facilitated and managed business plan development based on market and industry research.
  • Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
Education and Training
Van Buren High School | City, StateHigh School Diploma05/2001
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Resume Overview

School Attended

  • Van Buren High School

Job Titles Held:

  • Lead Certified Nursing Assistant
  • Cashier/Cook Shift Leader
  • Licensed Insurance Agent
  • Assistant Manager of Business Development

Degrees

  • High School Diploma

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