Lead Cashier/Food Service Worker Resume Example Company Name

LEAD CASHIER/FOOD SERVICE WORKER

Skills

Foodservice team development
Training leadership
Worker training
Customer service skills

Providing customer service
Customer service experience
Foodservice

Education and Training

06/2004

High School Diploma

Fullerton High SchoolCity, State

Summary

Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge.

Outgoing Lead Cashier dedicated to building effective teams through careful training, mentoring and coaching. Detail-oriented and motivational trainer with [Number] years of related experience. Outstanding record of drawer accuracy and customer service.

High-energy [Job Title] with demonstrated leadership and interpersonal skills developed over [Number] years of [Industry] experience. Knowledgeable in register operation, payment processing and security procedures. Well-organized, professional and respectful at all times.

Experience

CashierCompany Name | City, State10/2020 - Current

Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events, added new merchandise and rang up purchases.
Operated cash register, collected payments and provided accurate change.

Lead Cashier/Food Service WorkerCompany Name | City, State03/2016 - Current

Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Oversaw work of 10 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

SupervisorCompany Name | City, State06/2005 - 05/2009

Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Maintained compliance with company policies, objectives and communication goals.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Increased safety awareness among employees, resulting in zero injuries.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Conducted training needs assessments and provided ongoing training for staff.
Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Supervised successful team of [Number][Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.

Retail Sales AssociateCompany Name | City, State01/2005 - 05/2005

Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Helped customers by answering questions and locating merchandise.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
Bagged, wrapped and packaged purchases according to customer needs.
Managed cash register operations using POS system, including processing sales and returns.
Increased customer service feedback scores [Number]% by delivering outstanding service to [Number] customers daily.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Resume Overview

School Attended

Fullerton High School

Job Titles Held:

Cashier
Lead Cashier/Food Service Worker
Supervisor
Retail Sales Associate

Degrees

High School Diploma

Lead Cashier/Food Service Worker Resume Example

Resume Score: 80%

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