Administrative support professional with 20 years of experience in Executive Office Management, Business Management, Case Management and Social Services and Support services. Ready for new position that involves successfully handling various tasks in fast-paced settings. Skilled and smart leader that remains calm in stressful environments. Motivated professional that adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills
Skills and Competencies
Epic ∙ MIDAS ∙ Microsoft Office ∙ Microsoft Word ∙ Microsoft Excel /Outlook /Power Point
Resource Planning ∙ Written and Oral Communication skills ∙ Detailed orientated
Customer support and assistance
Effective customer communication
Training & Development
Clerical
Data Management
Critical thinking
Experience
11/2019 to Current
Lead Case Management CoordinatorRes-Care, Inc. – Covington, TN,
Participates in reimbursement/certification and authorization-related activities as directed
Documents approvals and authorization numbers from payors
Logs communications and provides information to social workers and case managers, business office/patient access, etc
On insurance/managed care benefits
Supports and assists with concurrent insurance denials and appeals process
Send utilization reviews to insurance payors and document authorizations, denials, and approvals
Serves as a department resource for questions related to case management activities
Communicates in an active, positive and effective manner to all interprofessional health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner
Answers telephones, troubleshoots and directs call to appropriate individuals, listens and responds to others
Assists with clerical and clinical functions for patients, physicians and staff
Provides administrative support as needed, including scheduling follow-up appointments
Communicate with care coordinators and social workers to prioritize placement requests
Self-motivated to independently manage time effectively and prioritize daily tasks
Provides input into the department resource utilization including capital and operational budget needs as appropriate.
12/2014 to 12/2018
Case Management RepAmerit Fleet Solutions – Wilmington, NC,
Timely faxing of clinical to payer
Performing accurate reporting/logging of denials to appropriate party
Screens telephone calls, receive and direct visitors, resolve routine inquiries
Delivers documents to other departments for signature and arrange pickup
Answers telephones, troubleshoots, and directed calls to the appropriate person in a professional manner
Files, fax, photocopy, mail and maintain department filing system
Type various correspondence, including letters, memos, and various other department communications
Assist with delivery and retrieval of records, as needed, throughout the Hospital
Perform routine duties associated with specific department core functions/services
Solid Experience using Midas and Epic to complete daily task
Demonstrates the ICARE values in the course of carrying out responsibilities
12/2002 to 12/2014
Administrative AssistantFirst Atlantic Health Care – Biddeford, ME,
Organized daily work assignments; provided leadership and mentored clerical staff
Maintained timelines for follow up and prioritization of department projects and tasks
Organized and maintained department files, manuals and records to assure ready access to information
Promoted excellent teamwork and departmental communication
Responsible for the completion of administrative duties and projects as assigned
Ensured quality and timely completion of deliverables
Answered telephones, troubleshoots and direct calls to the appropriate person in a professional manner
Filed, faxed, photocopied, mailed and maintained department filing system
Typed various correspondence including letters, memos, reports, minutes and various other department communications
Organized meetings, schedules meetings, prepares meeting materials, and coordinates department activities
Demonstrated the components of the ICARE values statement
Followed all safety rules while on the job
Completed all hospital required and job-related in-services and applies the information as needed
Performs other duties as assigned.
12/1998 to 12/2002
Unit SecretaryMemorial Hermann Hospital – City, STATE,
Greeted visitors, answered telephones and patient intercoms, relayed messages or requests to appropriate personnel;
Transcribed doctor’s orders
Distributed and post daily schedule of cases for designated area
Compiled statistics and data for reporting purposes and maintains census reports
Assembled/Disassembled patient records and admit packs, checked charts for/filing doctor’s orders/nurses records
Scheduling of patient procedures
Prepared, filled, and reconciled supply orders; entered charges for services and supplies into computer system for patient record; performed inventory; ordered office supplies; processed medication orders
Demonstrated professionalism by greeting visitors, answering telephones and patient intercoms
Transcribed approximately 30 doctor’s orders daily
Distributed and posted daily schedule of approximately 100 cases for designated area.
Education and Training
Expected in 12/2009 to to
Bachelor’s of Business Administration: Management Texas Southern University - Houston, TX GPA:
Activities and Honors
Member, Alumni Association of Texas Southern University
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