Lead Beverage Cart Attendant resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 17 years of experience providing refreshments and beverages to patrons. Proficient in POS systems operations and cart restocking procedures. Personable Dining Room Attendant with 20 years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Process Monitoring
Wait Staff Support
Practice Management
Beverage Making and Delivery
Customer Relations
Billing and Payment Processing
Problem Detection and Resolution
Customer Satisfaction Promotion
Guest Services
Daily Reports
Independent Judgement
Customer Service Best Practices
Customer Needs Assessment
Guest Satisfaction
Hospitality Management
Operational Efficiency
Safe Handling Standards
Cleanliness Standards
Accurate Cash Handling
Monthly Inventory
Brand Loyalty
Health Code Requirements
Multitasking Abilities
POS Terminal Operations
Independence and Initiative
Education
Austin Community CollegeAustin, TXExpected in – –No Degree:Psychology - GPA:
San Antonio CollegeSan Antonio, TXExpected in – –No Degree:General Studies - GPA:
East Central High SchoolSan Antonio, TXExpected in 05/1983 – –High School Diploma: - GPA:
Work History
Snooze - Lead Beverage Cart Attendant Kansas City, MO, 05/2006 - Current
Prepared hot coffee and tea according to customer requests.
Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
Managed closing duties [Number] times per [Timeframe] by restocking items on cart and reconciling cash drawer.
Greeted guests and inquired into beverage choices.
Operated POS system to facilitate cash and credit transactions and refunds.
Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Greeted new customers, discussed specials and took drink orders.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Shakopee Mdewakanton Sioux Community - Server Prior Lake, MN, 10/2009 - 06/2015
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used slow periods to restock supplies, ice, trays and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Answered customers' questions, recommended items and recorded order information.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Inspected dishes and utensils for cleanliness.
RaceTrac - Convenience Store Manager City, STATE, 01/2000 - 05/2006
Completed daily paperwork on sales reporting, banking, and payroll reporting.
Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
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