Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Well-rounded Bartender and Shift Manager with wide-range 7 year history in the service industry.

  • Safe serving knowledge
  • Proficient in mixology
  • Health codes compliance
  • Organizational ability
  • Outgoing personality
  • Service-oriented mindset
  • Employee training
  • Suggestive selling
  • Anticipating guest needs
  • Extensive spirits knowledge
  • Alcohol ordering
  • Maintaining stock
  • Outstanding customer service
  • Cash register/POS operation
  • Cocktail list development
  • Cash and credit transactions
  • Balancing the cash register
  • Excellent judgment
  • Able to stand 12 hours
  • Maintaining a clean environment
  • Basic accounting
  • Food service
  • Food preparation
  • Courteous
  • Issue and conflict resolution
  • Staff development
  • Sales Techniques
  • Brand management
  • Relationship building
  • Leadership
  • Planning
  • Critical thinking
  • Time management
  • Memorization
  • Attention to Detail
  • New employee mentoring
  • High-volume dining
  • Training expertise
  • Server management
06/2019 to 11/2020 Lead Bartender/Shift Manager/Key Holder Hooters Of America, Llc | Springfield, IL,
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Conducted proper housekeeping to maintain a clean bar area.
  • Checked every customer ID to verify legal age of customers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Managed up to 30-50 customers per shift while simultaneously assisting 3 restaurant servers.
  • Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
  • Lowered liquor costs by leading training on precision pouring and waste reduction to team of 25 bartenders.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Upsold latest products and drinks.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Designed and development of beverage menu.
  • Used paper ticket system to process 100 cash and credit card payments per day.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared and served over 300-500 drinks per shift in high-volume environment.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Trained 40 new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50 patrons per shift.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
04/2015 to 12/2019 Hooters Girl Behind the Bar Hooters | City, STATE,
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Upsold customers and optimized table-turns to outperform average sales by 50%.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
04/2013 to 04/2015 Wing Certified Trainer Buffalo Wild Wings | City, STATE,
  • New store openings Team member
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Built extensive knowledge of menu items and drink pairings to drive sales.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Completed training program to improve menu knowledge of new hires.
  • Delivered positive guest experiences to tables through exceptional service.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Informed guests on recipes with attention to particular allergens.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Education and Training
Expected in 06/2015 GED | Portage Adult Education, Portage, Indiana, GPA:
  • ServSafe
  • Indiana Liquor License 2014 - Present

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School Attended

  • Portage Adult Education

Job Titles Held:

  • Lead Bartender/Shift Manager/Key Holder
  • Hooters Girl Behind the Bar
  • Wing Certified Trainer


  • GED

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