lead bartender shift manager key holder resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Well-rounded Bartender and Shift Manager with wide-range 7 year history in the service industry.
Skills
Safe serving knowledge
Proficient in mixology
Health codes compliance
Organizational ability
Outgoing personality
Service-oriented mindset
Employee training
Suggestive selling
Anticipating guest needs
Extensive spirits knowledge
Alcohol ordering
Maintaining stock
Outstanding customer service
Cash register/POS operation
Cocktail list development
Cash and credit transactions
Balancing the cash register
Excellent judgment
Able to stand 12 hours
Maintaining a clean environment
Basic accounting
Food service
Food preparation
Courteous
Issue and conflict resolution
Staff development
Sales Techniques
Brand management
Relationship building
Leadership
Planning
Critical thinking
Time management
Memorization
Attention to Detail
New employee mentoring
High-volume dining
Training expertise
Server management
Experience
06/2019 to 11/2020Lead Bartender/Shift Manager/Key HolderHooters Of America, Llc | Springfield, IL,
Worked with management to plan and implement special events to boost customer numbers and profits.
Planned and updated menus to capitalize on changing trends in customer preferences.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Conducted proper housekeeping to maintain a clean bar area.
Checked every customer ID to verify legal age of customers.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Stocked bar with beer, wine, liquor and related supplies.
Made product recommendations to customers based on preference, food pairings and special promotions.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Managed up to 30-50 customers per shift while simultaneously assisting 3 restaurant servers.
Helped drive average ticket increases of 50% by upselling customers from shelf to premium brands.
Lowered liquor costs by leading training on precision pouring and waste reduction to team of 25 bartenders.
Estimated daily beverage consumption to maintain proper inventory levels.
Monitored patrons to keep alcohol consumption at designated levels.
Engaged in small talk with patrons to build rapport and earn repeat business.
Upsold latest products and drinks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Designed and development of beverage menu.
Used paper ticket system to process 100 cash and credit card payments per day.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Reduced inventory losses by creating new drink menu items to move older products.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Upsold customers from shelf to premium brands to help boost sales.
Prepared and served over 300-500 drinks per shift in high-volume environment.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Trained 40 new bartenders to increase knowledge of drink preparation and upselling techniques.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50 patrons per shift.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
04/2015 to 12/2019Hooters Girl Behind the BarHooters | City, STATE,
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Upsold customers and optimized table-turns to outperform average sales by 50%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Calculated charges, issued table checks and collected payments from customers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
04/2013 to 04/2015Wing Certified TrainerBuffalo Wild Wings | City, STATE,
New store openings Team member
Multitasked effectively to deliver menu items to guests in timely manner.
Promoted specials and seasonal items with detailed descriptions of dishes.
Built extensive knowledge of menu items and drink pairings to drive sales.
Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Completed training program to improve menu knowledge of new hires.
Delivered positive guest experiences to tables through exceptional service.
Resolved guest issues related to food quality, service times and incorrect orders.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Bussed tables and removed unnecessary items to facilitate positive experiences.
Informed guests on recipes with attention to particular allergens.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Trained new employees on service standards and menu items to improve onboarding processes.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Controlled portion sizes and garnishing for optimal cost controls.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Education and Training
Expected in 06/2015 to to GED | Portage Adult Education, Portage, Indiana, GPA:
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