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lead bartender resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Bartender with 24 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.

Skills
  • Mixology
  • Suggestive selling
  • Health codes compliant
  • Anticipating guest needs
  • Outstanding customer service
  • Alcohol ordering
  • Employee mentoring
  • Customer service oriented
  • Inventory monitoring
  • Accurate cash handling
  • Strong team member
  • Problem solving
  • Outgoing personality
  • Multitasking and prioritization
  • Effective customer upselling
  • Strong communication skills
Experience
02/2013 to 09/2014 Lead Bartender Hei Hotels & Resorts | New York, NY,
  • Maintained tight financial controls with highly accurate daily registers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
07/2014 to 03/2018 Head Bartender Hyatt Hotels Corp. | El Segundo, CA,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Created signature cocktails to complement seasonal menu changes and drive bar revenue.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Performed general cashiering duties, such as authorizing payments and collecting on tabs.
  • Taught team members effective procedures and performance strategies to support profitable and successful bar operations.
  • Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
  • Accurately and efficiently handled cash drawer of $500 -1000 during each shift.
  • Handled complaints and disputes from customers to ensure customer satisfaction.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Managed intoxicated guests and followed alcohol awareness procedures.
12/2019 to Current Banquet Bartender Belmond | New York, NY,
  • Set up banquet bars, stocked all supplies and put together table arrangements for each event.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Provided positive and knowledgeable responses to guest questions and desires.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Maintained tight financial controls with highly accurate daily registers.
01/2019 to 04/2020 Bartender The Cliffs Resort | Pismo Beach, CA,
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Maintained tight financial controls with highly accurate daily registers.
  • Engaged in small talk with over 20 patrons per day to build rapport and earn repeat business.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption in designated areas.
Education and Training
Expected in 09/1997 to to GED | Medina Valley High School, Castroville, TX GPA:

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Resume Overview

School Attended

  • Medina Valley High School

Job Titles Held:

  • Lead Bartender
  • Head Bartender
  • Banquet Bartender
  • Bartender

Degrees

  • GED

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