LEAD BARTENDER aND KEY MANAGER, 01/2012 to CurrentLlywelyn's Pub - Webster Groves, MO
Provide specialized service to over 100 regular customers: remembering their names, reward service accounts, personal preferences of beer, alcohol, wine, and food •Extensive knowledge of current 31 beers on tap with 15 taps changing regularly and over 30 bottles and cans with 40 plus different types of liquor •Provide personalized service for customers to ensure an enjoyable experience while dining and drinking •Complete customer and service orders in a prompt, orderly, accurate manner •Assist servers and managers in providing guests with the best experience possible •Assist bar manager with ordering of beer and alcohol to fulfill customers' requests and maintain the expected draft and bottle beer standard •Monitor restaurant workings by providing assistance to customers, bartenders, servers, and cooks ensuring food and drinks are delivered in a promptly •Ensure restaurant closing staff has completed all the necessary duties before leaving, Perform closing paperwork accounting for all of the day's sales, nightly cashbox is balanced at 4,000 dollars register drawers are counted to 400 dollars and cash tips are placed in appropriate employee's envelope in the safe •Send nightly manager reports providing an overview of day's activities, employee or customer issues, daily sales, daily labor percentages, and a balanced cash flow worksheet with bank deposit amount, employee cash tip outs, and balanced cashbox •Perform closing walkthrough ensuring all kitchen equipment is off, all doors are locked, and restaurant is set up for morning service, before setting the alarm.
Preceptorship, 08/2017 to 12/2017HARRIS-STOWE STATE UNIVERSITY ATHLETIC TRAINERS OFFICE - Saint Louis, MO
Administer functional exercises to over 36 patients for a sport specific rehabilitation protocol •Develop daily rehabilitation exercises for incoming athletes to ensure the proper progression of the athletes through sport specific rehabilitation protocols •Assist head athletic trainer with treatment and diagnosis of injured players during sporting events •Perform daily data entry into injury management program, which includes injury updates, rehabilitation progress, exercises performed, and progress made •Assist in maintaining upkeep of sport medicine room by cleaning, stocking, processing orders, organizing, and checking equipment to ensure proper working order •Perform over 60 peer reviewed research assignments to provide current scientifically proven exercises for patients •Assist with strength and conditioning training for the women's volleyball team and basketball team •Monitor and instruct student athletes and students in the strength and conditioning center to ensure proper lifting techniques and create variations within their normal workout routine •Follow up with patients to monitor progress after they have finished their rehabilitation protocols to prevent re-injury or answer any training questions.
Billing Analyst, 03/2008 to 04/2009CenturyLink (Embarq) - Overland Park, KS
Performed analysis of long distance rates being applied to customers •Investigated customer rate issues being applied to bills •Adjusted misapplied rates for customer bills accuracy •Implemented changes for resolution of customer rate issues •Reported weekly metrics of incoming, ongoing, and completed issues •Reported weekly financial metrics associated with incoming, ongoing, and completed issues •Developed and updated long distance metric tables for reporting of opened, ongoing, and completed long distance customer issues which included automatically pulling financial data from long distance tables to produce the associated dollar amount for each issue Billing Resolution ('07–'08) •Investigated wholesale carrier billing issues associated with rates misapplied to leased lines by partnering companies •Group recovered over a million dollars in misapplied rates on leased lines yearly •Performed financial analysis on issues involving misapplied rates •Advised on proper course of action to resolve billing issues with partnered companies •Prepared weekly metrics for Vice President of the department about the divisions progress of issues, incoming, ongoing, and completed issues •Updated weekly financial metrics on the dollar amounts associated with incoming, ongoing, and completed issues Wholesale Carrier Billing Production ('06) •Maintained and organized team inbox assigning incoming issues to team members •Performed and maintained quarterly Sarbanes Oxley security audit for access to carrier billing tables (2006-2008).
MS, Sports Medicine, Injury prevention and rehabilitation, 12/2017
Logan College of Chiropractic - Chesterfield, MO
BA, Business Administration, 2005
Westminster College - Fulton, MO
Finance Leadership Award & Scholarship Dean's List
Sports: Actual and Fantasy
Live Music: The more the better
Outdoors: Camping, Hiking, Biking, Running, All of it
Cooking: Indoor and Outdoor
MS Word, Excel, PowerPoint
Customer service and hospitality with over twelve years of restaurant experience