Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) XXX-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Communication and Interpersonal skills
  • Computer Savvy
  • Efficient multitasking
  • Microsoft applications proficiency
  • Fast and efficient
  • Customer service
  • Cash register operation
  • Analytical skills
  • Organization and Time management
  • Clerical
  • Training & Development
  • Self-motivated professional
  • Teamwork
  • Bilingual in English and Spanish
Work History
Lead Bartender, 02/2018 - Current
Rosewood Hotels & Resorts New York City, NY,
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed bar inventory, restocked supplies and placed orders when needed.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared classic, modern and unique cocktails for each customer.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Received cash, made change and issued receipts.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
Bartender, 03/2015 - 02/2018
Lifestyle Communities, Ltd. Dublin, OH,
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Prepared classic, modern and unique cocktails for each customer.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Input orders into system at point of sale and created guest checks.
Front Desk Receptionist, 04/2015 - 01/2018
Heartland Dental Chantilly, VA,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest issues with knowledgeable and friendly service.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Sorted, received and distributed mail correspondence between departments and personnel while also managing outgoing
    mail and packages for pickup
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Performed other duties directed by management
Assistant Store Manager, 01/2010 - 03/2015
Carter's, Inc. Gaithersburg, MD,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained new staff associates and equipped to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintain inventory by checking merchandise to determine inventory levels; anticipating customer
    demand.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma: , Expected in 06/2010
-
Northwestern High School - Hyattsville, MD
GPA:
Certifications
  • Techniques of Alcohol management (TAM) certification

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Resume Overview

School Attended

  • Northwestern High School

Job Titles Held:

  • Lead Bartender
  • Bartender
  • Front Desk Receptionist
  • Assistant Store Manager

Degrees

  • High School Diploma

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