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Lead Bartender Resume Example

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LEAD BARTENDER
Summary

Friendly bartender seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Talented in ringing up customers, answering questions about merchandise and services and handling customer calls to provide outstanding service. Organized in maintaining records, and managing inventory.

Hardworking and reliable with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality. Driven professional with 5+ year background in customer service sector.

Skills
  • Relationship development
  • Organization
  • Problem resolution
  • Planning and coordination
  • Inventory management
  • Team building
  • Customer service
  • Cash Handling
  • Documentation management
  • Credit card payment processing
  • Conflict mediation
  • Technologically savvy
  • High-energy attitude
  • Problem-solving abilities
  • Sales expertise
  • Retail sales customer service
Experience
09/2017 - CurrentLead BartenderVFW Post 9399 | Apache Junction, AZ
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared over 40 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 40 patrons per shift.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
01/2016 - 08/2017Customer Service RepresentativeGC Services Limited Partnership | Mesa , AZ
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
04/2014 - 11/2015Team MemberWendy's | Mesa, AZ
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Monitored and counted food stock and supplies to reorder on time.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Education and Training
05/2013GED
Central Arizona College | Coolidge, AZ
Some College (No Degree): General
Central Arizona College | Apache Junction, AZ
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Resume Overview

Companies Worked For:

  • VFW Post 9399
  • GC Services Limited Partnership
  • Wendy's

School Attended

  • Central Arizona College

Job Titles Held:

  • Lead Bartender
  • Customer Service Representative
  • Team Member

Degrees

  • 05/2013 GED
    Some College (No Degree) : General

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