Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Clear and effective communication
Performance improvement
Ordering procedures
Aloha POS
Staff Management
Work History
Lead Bartender, 04/2017 - 08/2020 Newcrestimage – Midland, TX,
Kept alcoholic beverages well-stocked and organized to meet expected demands. Adjusted setup protocol to aid in speed and efficiency for staff.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Very strong leadership qualities with many years of Management. Have the ability to lead by example and by guidance techniques for other staff members.
Built strong customer relationships quickly and with ease. Reading customers needs and anticipating their requirements.
Gauges when fellow staff are struggling and implementing the most helpful tactic to assist and/or provide support.
Assistant General Manager, 08/2011 - 09/2019 National Express Corporation – Birmingham, MI,
Managed budget implementations, employee reviews, training, schedules. Created testing procedures for staff to encourage knowledge and positive feedback for curious clientele.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy, maintaining checking account, tracking all funds incoming and outgoing for vendors and revenue earned for the day, week, month etc.
Performed multiple equipment checks throughout the day and prior to closing for the night to ensure all equipment was functioning properly and efficiently.
Enforced quality assurance protocols to deliver ideal customer experiences. Maintained standards and expectations of the brand with quality and consistency being of the utmost importance.
Resolved problems promptly and effectively to elevate customer approval. Listening to issues with open-mindedness and strong communication skills to quickly find a resolution that is satisfactory for the guest and for the business.
Kept alcoholic beverages well-stocked and organized to meet expected demands. Consistently overseeing inventory of liquors and bar supplies and maintaining stock with mindfulness of sales trends and usage. Ensuring the stock in-house was sufficient for demand between orders.
Oversaw inventory by ordering precise quantities of stock and checking in all incoming orders to ensure accuracy and fulfillment.
Motivated, trained and disciplined employees to maximize performance. The versatility and ability to assist the team effectively in any and all areas whenever need may be at any given time.
Consulted with management team, staff and customers to organize special events and promotions such as trivia nights, live music and sporting events to bring in new customers.
Supervised all areas of restaurant to keep it clean and well-maintained. Continually performing checks to ensure the high standard of cleanliness expected for the establishments is a top priority.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Purchased food and cultivated strong vendor relationships.
Coordinated and organized all restaurant inventory.
Set schedules for 20-50 (location depending) staff by planning and designating shifts and hours while considering staff requests and scheduling conflicts.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Assistant Body Shop Manager, 05/2005 - 08/2015 Shaker Quality Auto Body – City, STATE,
Stocked shop with equipment, parts and other resources to guarantee timely service and ability to conduct broad scope of repairs for collision and mechanical departments.
Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value. Maintained downdraft paint-booth filters & lighting, made necessary repairs to ensure a contaminant-free and successful application and baking of all sprayable product.
Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations. Adding a personal touch as simple as remembering small details about each individual and their vehicle is a very strong skill and never went unappreciated.
Supervised and managed day-to-day operations and tasks, including Collision and Mechanical Repairs, customer transportation, assigning and maintaining an in-house rental fleet including cleaning, safety checks and ensuring all cars were in proper working order while also focusing on cleanliness and reliability.
Processed insurance paperwork and prepared estimates to negotiate insurance settlements. Working with and compromising with insurance companies and their adjustors expectations versus the realistic approach to repairing vehicles properly and safely.
Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system. Correctly and thoroughly ordering parts for each repair and quality checking each item for correctness and quality upon arrival.
Created policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
Used Quick Books to prepare and manage annual operating budget of body shop. Data entry, invoicing and billing, inputting repair orders and shop costs into QuickBooks and building reports as to profit, loss and cost of business, developing revenue and cost reports pertaining to each individual department of repairs including job specific reports for transactions carried out at SQA.
Developed day-to-day itinerary for jobs in process and ensured the tasks were completed correctly and in a timely manner.
Worked side by with technicians in a hands on setting when needed also filling in for staff when they were unable to complete their scheduled deadlines to complete a job.
Fully competent to assist in any area of the shop including heavy collision, body filler, sanding and blocking and basecoat/clearoat applications.
Extremely proficient in detailing and pinstriping.
Completed full restorations on classic cars. Most Notable: 1967 Sedan DeVille donated to Crawford Auto and Aviation Museum raffle in 2008.
Completed several successful mini truck and full sized truck custom builds including suspension customization, custom paint application, interior and audio system customization.
Education
High School Diploma: , Expected in - West Geauga High School - Chesterland, OH, GPA:
MBA: Marketing, Expected in - Tiffin University - Tiffin, OH, GPA:
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