Passionate Barista with reputation for excellent customer service and coffee brewing. Continually growing within the specialty coffee industry and leadership development. Eager to learn and share knowledge. Passionate about serving and creating community.
Social media strategy development and implementation.
Trained new employees for opening of café.
Developed customer rewards program that saw increase in sales.
Hired and trained a leadership team of 7 at Liberty University.
Lead BaristaThird Wave Coffee － Lynchburg, VA
Assisted in training staff on milk texturing, latte art, operating espresso machine, and dialing-in of espresso grinders.
Educated customers on coffee growing, roasting, and brewing practices in a humble and easily understood manner.
Successful troubleshooting of minor equipment failures including Slayer steam wands, EK-43, Mazzer grinders, cold-brew kegerators, Curtis seraphim, etc.
Familiarity with use of refractometers, Agtron color meter, Artisan roasting software, etc.
05/2014 to 01/2015
BaristaCanabru Coffee － Chino, CA
Facilitated positive customer experience through patient and informative interactions with each customer.
Developed strong understanding of flavor profiles of each coffee offered and conveyed suggestions to consumers based on individual's taste preferences.
Maintained calm and professional demeanor in the midst of rushes.
Bachelor of Science: Business/Strategic CommunicationsLiberty University － Lynchburg, VA, USA
Merged Business Management and Strategic Communication degree.