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Lead Account Manager Resume Example

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LEAD ACCOUNT MANAGER
Summary

My goal is to obtain a stimulating position that allows me to utilize my educational background and my current skills to promote and assist in advancing a business that ideally protects and serves the environment and communities we live in. I am a Lead Account Manager who came up through retail sales and customer service, with a consistent track record of surpassing sales quotas. I specialize in utilizing critical thinking and Socratic questioning to identify problems and find solutions that work for my customers.

Highlights
  • Strong sales-closer

  • Expert in energy efficient products

  • Clear and articulate phone manner

  • Analytical problem solver

  • Team leadership
  • Cheerful and energetic

  • Organized and meticulous

  • Exceptional interpersonal skills

  • Dependable

  • Ambitious
Accomplishments

Expanded account base from 25 to more than 500 accounts.


Managed a portfolio of 500 accounts generating $6,500,000 in sales.


Grew new product sales 80% in 9 months (non - lighting Efficiency upgrades)


Completed Sandler Sales Training in 6 months


Promoted from Inside Sales / Customer Service to Lead Account Manager after 10 months of employment.


Currently enrolled in Sandler Sales Presidents Club




Experience
Lead Account Manager Feb 2014 to Mar 2016
 Prism Energy Services - Quincy, Ma
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.

  • Maintained CRM to ensure timely follow up and project advancement.

  • Generated high volume of referrals.

  • Updated database with customer and sales information.

  • Established new customer accounts.

  • Informed management of special sales and service issues.

  • Work with Marketing to identify vertical markets and potential areas for advancement within specific sectors.

  • Generate new business through B2B prospecting including Canvasing, Cold / Warm-Calling, and on site meetings

  • Process signed agreements and payments before getting project managers involved

  • Promote brand awareness through the attendance of various trade shows

  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

  • Initiated various incentive programs designed to support achievement of sales goals.

  • Managed organization's largest region and performed full sales cycle duties, increasing close rate to 62%.

  • Recognized as top sales generator in 2014 and 2015.

  • Consistently met and exceeded department expectations for productivity and accuracy levels.

  • Trained all new incoming sales employees

  • Created and implemented Training handbook for new sales employees.
Embroidery Technician Dec 2012 to Jan 2014
 Graphic Connection - Watertown, MA
  • Manage the embroidery department and schedule work to meet deadlines

  • Communicate with customers to ensure the design chosen can meet their expectations on the medium given.

  • Troubleshoot and fix problems with the embroidery machine.

  • Complete scheduled service on machines on designated intervals

  • Collaborate with Graphic Designers through the design phase to ensure the customer is satisfied with the image

  • Create embroidery designs using software.

  • Convert files into the proper format enabling the machine to read the design and transfer onto medium.

  • Operated equipment safely and efficiently at all times.

  • Maintained a steady flow of material through production lines by keeping production machines loaded and equipped with sufficient medium and thread colors.

  • Maintained communication with customer service and dispatch regarding delivery times and production completion estimates.
Sales Associate Mar 2012 to Dec 2012
 Bernardi Honda - Natick, Ma
  • Organized weekly sales reports for the sales department to track product success.

  • Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.

  • Achieved high sales percentage with consultative, value-focused customer service approach.

  • Cross-trained and provided back-up for other customer service representatives when needed.

  • Computed accurate sales prices for purchase transactions.

  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

  • Utilize Socratic questioning to identify customers lifestyle, needs, and vehicle preference to ensure they choose the vehicle that best suits their situation.

  • Work with Business Development Center to secure appointments with customers reaching out to the dealership through the web

  • Help customer understand new features that make our product stand out from the rest and help to educate the customer on how the various trim levels are equipped and how that relates to product pricing

  • Complete personalized product demonstration highlighting special features and tying in the customers values to ensure they see the product as a solution to their car needs.

  • Update CRM to ensure timely follow up and customer satisfaction throughout and after the sales process.

  • Send out personalized special event reminders

  • Secure payment and finalize paperwork while answering any questions that may come

  • Coordinate with Registry of Motor Vehicles and customer's insurance agency to ensure timely registration and vehicle delivery.

  • Arrange with third party vendors such as LowJack to have additional accessories installed
Education
Bachelor of Arts, Earth Environmental and Ocean Sciences 2014 University of Massachusetts - Boston, MA

Majored in Earth Environmental and Ocean Sciences


Minored in Alternative and Sustainable Energy


Received Certification in Global Information Systems


Interned for US Eco Thermoplast in 2013 (1 year)


Honor Roll Recipient in: 2012 and 2014
High School Diploma 2009 Trinity Catholic High School - Newton, MA
Certifications
First Aid/ CPR/ Automated External Defibrillator certified. Certified in US Global Information Systems Certified in Sandler Sales Training (Norwell Branch) (completed 2015) Currently enrolled in Sandler Sales Presidents Club
Additional Information
  • Varsity Football Team
  • Varsity Golf Team
  • Recording Studio Club President
  • Economics Club
  • Big Brother Big Sister Volunteer
  • Continuing Volunteer at Greater Boston Food Bank in Roxbury MA Volunteered at Red Cross in Waltham Ma 2008 and 2009
Skills

Careful and active listener


Professional and friendly


Very quick learner


Socratic Questioning


Strong Closer (62% close rate)

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Resume Overview

Companies Worked For:

  • Prism Energy Services
  • Graphic Connection
  • Bernardi Honda

School Attended

  • University of Massachusetts
  • Trinity Catholic High School

Job Titles Held:

  • Lead Account Manager
  • Embroidery Technician
  • Sales Associate

Degrees

  • Bachelor of Arts , Earth Environmental and Ocean Sciences 2014
    High School Diploma 2009

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