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Laundry Manager Resume Example

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LAUNDRY MANAGER
Summary
Skills
  • Problem resolution
  • Team Building
  • Customer Service
  • Sales Techniques
  • Retail Experience
  • POS System's Operations
  • Nova expertise
  • Accurate money handling
  • Problem-solving abilities
  • Call center experience
  • Inbound and outbound calling
  • Active listening
  • High-energy attitude
  • Organization and efficiency
  • Business operations understanding
  • Office equipment operations
  • Recordkeeping and bookkeeping
  • Flexible
  • Professional and polished presentation
  • Multitasking ability
  • Multitasking and prioritization
  • Document control
  • Data entry
  • PC proficient
  • Service-oriented mindset
  • Applicant sourcing
  • Executive recruiting strategies
  • Interviewing
  • New employee training
  • Strategic thinker
  • Verbal and writing communication
Education and Training
High School DiplomaPrimavera Online High SchoolCity,State,05/2016
Experience
ChimesLaundry Manager | Washington , DC02/2018 to 04/2020

ehtMoved loads between machines, operated ironing equipment and folded laundered items.Collected soiled linens and clothing and delivered clean loads by using carts.Used different types of machines, including computer-operated models to complete laundry loads.Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.Transported soiled laundry to washers to be pre-treated and cleaned.Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage. Worked with technician to correct malfunctions.Applied specific treatments to handle different types of stains.Adhered to safety practices to decrease laundry-related accidents.Improved customer satisfaction by finding creative solutions to problems.Performed site evaluations, customer surveys and team audits.Bookkeeping , to help reduce office needs.Answered [Number] calls per [Timeframe] to answer customer questions.Earned reputation for good attendance and hard work.Provided excellent service and attention to customers when face-to-face or through phone conversations.ed items.

  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Used different types of machines, including computer-operated models to complete laundry loads.
  • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
  • Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage. Worked with technician to correct malfunctions.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Bookkeeping , to help reduce office needs.
  • Answered to answer customer questions
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Transported soiled laundry to washers to be pre-treated and cleaned.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
Alba Wheels Up InternationalReceptionist | Valley Stream , NY04/2019 to 12/2019
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Processed payments for and updated accounts to reflect balance changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
Sutra BeautyBeauty Consultant Sales Representative | City , STATE04/2016 to 02/2018
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Kept counter and display areas in clean and neat fashion.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Finalized purchases and processed payments.
  • Collected payment from customers and scheduled next appointments.
  • Accomplished and surpassed sales goals on regular basis.
  • Scheduled appointments for customers using nova.
  • Sold products and services to maintain daily sales goal of $4500.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Ordered makeup materials and equipment from suppliers when inventory was running low.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
Sutra BeautyAssistant Beauty Store Manager | City , STATE04/2016 to 02/2018

Collected payment from customers and scheduled next appointments.

  • Educated 500 daily guests on proper hair care to sell beauty tools, as well as many beauty products and increase salon revenue by 89%.
  • Recommended products to customers to meet current needs or resolve specific conceend.
  • Scheduled client appointments with necessary details including preferences and special needs.
  • Maintained relationships with long-term clients while handling walk-in appointments daily.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Responded to inquiries by phone, email and in person and scheduled appointments.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Operated cash register and credit card machine to receive payments worth up to $10,000 daily.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Washed, conditioned and styled hair for over 200 daily clients and maintain high levels of customer satisfaction.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Tracked emerging sales trends and technologies to enable sales team members to remain current with industry practices.
  • Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
  • Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
  • Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair
Resume Strength
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  • Word choice
  • Length
  • Strong summary
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Resume Overview

School Attended

  • Primavera Online High School

Job Titles Held:

  • Laundry Manager
  • Receptionist
  • Beauty Consultant Sales Representative
  • Assistant Beauty Store Manager

Degrees

  • High School Diploma

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