Laundry Manager Resume Example

• Kept reception area clean and organized to offer positive first impression to every visitor.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Sorted incoming mail and directed to correct personnel each day.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Processed payments for and updated accounts to reflect balance changes.
• Greeted customers, answered general questions and directed to appropriate locations.

• Recommended products to customers to meet current needs or resolve specific concerns.
• Evaluated client hair type, condition and desired outcome to determine ideal services.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Treated customers to extra services such as shampooing and head massage to promote loyalty.
• Made recommendations of appropriate products to meet customers' individual needs.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Assisted customers in feeling relaxed and comfortable with the process.
• Kept counter and display areas in clean and neat fashion.
• Recommended styles and treatments based on clients' needs and appearances.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Finalized purchases and processed payments.
• Collected payment from customers and scheduled next appointments.
• Accomplished and surpassed sales goals on regular basis.
• Scheduled appointments for customers using nova.
• Sold products and services to maintain daily sales goal of $4500.
• Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Ordered makeup materials and equipment from suppliers when inventory was running low.
• Offered complementary makeup consultations to individuals to promote key product lines.
• Displayed merchandise to present visually appealing arrangements that drive sales.

Collected payment from customers and scheduled next appointments.

• Educated 500 daily guests on proper hair care to sell beauty tools, as well as many beauty products and increase salon revenue by 89%.
• Recommended products to customers to meet current needs or resolve specific conceend.
• Scheduled client appointments with necessary details including preferences and special needs.
• Maintained relationships with long-term clients while handling walk-in appointments daily.
• Applied makeup to achieve desired day-to-day and special event looks.
• Responded to inquiries by phone, email and in person and scheduled appointments.
• Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
• Set up workstation and treatment room with necessary products, equipment and supplies.
• Operated cash register and credit card machine to receive payments worth up to $10,000 daily.
• Kept notes listing preferences and services provided to clients for quick reference.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Washed, conditioned and styled hair for over 200 daily clients and maintain high levels of customer satisfaction.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Maintained updated knowledge of industry products, including chemical composition, structure and properties.
• Recommended styles and treatments based on clients' needs and appearances.
• Tracked emerging sales trends and technologies to enable sales team members to remain current with industry practices.
• Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
• Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
• Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
• Earned reputation for good attendance and hard work.
• Created agendas and communication materials for team meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Performed site evaluations, customer surveys and team audits.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.