Laundry Attendant resume example

• Received customers at the laundry and provided all service information such as price list and laundry processing time
• Processed customer receipts (billing) and made payments in the laundry system accordingly
• Received phone calls and provided full assistance to customers where needed
• Arranged and managed all laundry collection and delivery by the driver
• Received and sorted all kinds of linen
• Inspected and reported all damaged and stained linen
• Operated all laundry machines (washing machines, dryers, steam pressing machines, shirt body press machines)
• Sorting and packaging of processed linen
• Received, checked and controlled laundry supplies and minimized waste and reported all discrepancies to the supervisor
• Cleaned up machines and surrounding areas
• Collected and delivered all linen of nearby customers
• Helped the management to develop methods of improving the daily and monthly sales
• Handled customer complaints such as damaged laundry, delay in laundry collection or delivery and took fast measures to make amends
• Maintained excellent attendance record, consistently arriving to work on time
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Drove operational improvements which resulted in savings and improved profit margins

. Welcomed costumers picking up goods from the warehouse in a friendly and professional maner

. Collected customer receipts and prepared delivery notes for customers

· Responded promptly to customer inquiries on company services.

· Provided assistance to customers by answering questions about company goods and services with regards to available promotions (if any) etc.

· Inspected incoming and outgoing goods and made sure that customers get the right goods as on their invoices.

· Received and checked all refunded goods and issuing return vouchers in accordance with the company rules and regulations.

· Provided assistance where needed like arrangement and placement of goods.

· Answered incoming query calls (concerning any damaged goods, delay in delivery, wrong goods received etc.)

. Assisted with driving forklift when needed

• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
• Educated customers on promotions to enhance sales
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations