LiveCareer-Resume

laundry attendant resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Technologically-savvy Customer Service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Personable, friendly and solution-oriented CSR with 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Positive, upbeat CSR brings 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Problem-Solving
  • Verbal and Written Communication
  • Quality Assurance
  • Work Prioritization
  • Time Management
  • Customer Service
  • English Fluency
Education and Training
Royal High School Simi Valley, CA Expected in 06/1978 High School Diploma : - GPA :
Experience
Kimpton Hotels - Laundry Attendant
Seattle, WA, 06/2018 - Current
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Transported laundry in carts and sorted dirty items by load type.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Applied specific treatments to handle different types of stains.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Operated iron and folding machines or hand folded or hung.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
Fogo De Chao - CSR
San Francisco, CA, 12/2004 - 02/2007
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Explained benefits, features and recommendations to maximize client retention.
  • Troubleshot shortages and overages to support quality control efforts.
  • Upsold products and services to address customer needs and maximize sales.
  • Consulted with customers to resolve service and billing issues.
  • Audited customer account information to identify issues and develop solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
Lutheran Care Center - Dietary Aide
Poughkeepsie, NY, 06/2000 - 03/2004
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Cleaned and maintained dining room during and after each meal service.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Reported and documented resident changes in consumption or behaviors.
  • Stocked food and other supplies for main kitchen and units.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Ols Hotels & Resorts - Laundry Attendant
West Hollywood, CA, 05/1999 - 03/2000
  • Transported laundry in carts and sorted dirty items by load type.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Operated iron and folding machines or hand folded or hung.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
  • Adhered to safety practices to decrease laundry-related accidents.

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Resume Overview

School Attended

  • Royal High School

Job Titles Held:

  • Laundry Attendant
  • CSR
  • Dietary Aide
  • Laundry Attendant

Degrees

  • High School Diploma

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