Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Experienced professional with strong leadership and relationship-building skills. Sales professional who excels in fast-paced, deadline-driven environments.
One of the few trusted to assist owner and manager at Advantage Laundry with cash heavy operations such as collecting revenue from washers and dryers, and filling up change machines. Fulfilled all supervisory duties when Owner was on vacation.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Received and processed cash and credit payments for in-store purchases. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales, promotions, and guidance for machine usage in a friendly and engaging manner. Keeps store clean on a daily basis by cleaning washers, dryers, floors, and bathroom. Processed up to 100 lbs of wash and fold orders per shift.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Verified details of transactions, including funds received and total account balances. Suggested process improvements to secure prompt and regular receipts for the organization. Assisted in various miscellaneous tasks such as keeping receipts organized, verifying authenticity of employee reports and transactions, and making deposits into various accounts.
Opened and closed cash registers and counted cash. Received and processed cash and credit payments for in-store purchases. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked in high levels of activity for long periods of time. Apportioned and served food to facility residents, employees, or patrons. Accepted payment from customers and made change as necessary. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Graduated with Advanced Scholar Diploma, and above 4.0 GPA. Dublin Lions Club Student of the Month for May 2014. Receiver of Dublin High Irish Guard Band Boosters largest scholarship. Receiver of GAELS Vocal Music Achievement Award. Receiver of Gael Scholars and President's Gold Award for Educational Excellence. Vice President/Treasurer/Squad Leader/Sophomore Representative of Dublin Irish Guard Band Council. Member of the Irish Guard for 4 years. Member, and Student leader of new Choir Program, and Show Choir for 1 year. Vice President/Treasurer of Dublin Academic Decathlon. Member of Academic Decathlon for 3 years. Founding Treasurer of Dublin Future Business Leaders of America. Member of FBLA for 2 years. City of Dublin Youth Advisory Committee Member/St. Patrick's Day Booth Subcommittee Chair/Car Show Subcommittee member. Member of YAC for 5 years. CSF Life Member. One Act Performer for 4 years. Active with the San Francisco Chinatown Lions Club for 2 years as a Le Show Performer and Miss Teen Chinatown 2nd Princess. Junior Recreational Leader for 3 years.
Emphasis in Business Administration. Member of Cal Aggie Band-ah. Coursework in Accounting, Economics, Organizational Management, and Music Theory. Currently above 3.0 cumulative GPA
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