Positive, accomplished, organized individual with superior skills. Bringing strong work ethic and excellent communication and organizational skills to any setting. Excited to begin new challenge with a successful team.
Perform a wide variety of Laser services and skin care services including, laser hair removal, tattoo removal, vein treatment, fractional, IPL and YAG, chemical peels, derma-blading, acne prone facials, micro current facials, Morpheus8 and Votiva. Helped front desk personnel with appointments, scheduling and product sales. Supported profitability by upselling products and services and processing sales. Educated clients on skin conditions, treatments and products to grow sales. Provided excellent customer service to all client. Catered to an upscale clientele. Meticulously maintained spa appearance and cleanliness. Sold salon-exclusive skin care products and encouraged service upgrades. Consulted with clients and performed treatments to address skincare needs. Pursued continuing education to learn new advances in skin condition treatments. Prepared clients for treatments and answered questions to improve comfort level.
Provided outstanding customer service to upscale clients while providing a full range of salon and spa services. Maintained relationships with numerous long-term clients while handling several walk-in appointments daily. Treated customers to extra services such as head massage during shampooing to promote loyalty. Recommended products to customers to meet current needs or resolve specific concerns and to increase company profit. Stayed up-to-date on current and emerging trends to increase professional value and meet client needs. Kept notes listing preferences and services provided to clients for quick reference. Streamlined cleaning processes for treatment rooms to decrease wait times. Backed up reception desk by answering phones, scheduling appointments and processing payments using Millennium software. Checked inventory and stocked for all treatment and sale areas. Devised informational marketing ads and pamphlets to bring in additional clients and add Services for existing clients. Developed annual marketing and businesses development plans. Increased sales from $193,000 to $400,000 in twenty four months by providing exceptional service and maintaining positive and energetic attitude.
Worked with local business owners, high level executives, city and civic leaders, media buyers and planners from top advertising agencies all over the U.S.. Team leader of an office of four. Assessed departmental operations to determine areas for customer service improvement and support. Handled budgeting, forecasting, annual, monthly and weekly projections. Put together proposals. Educated clients about the local market, media and what will work best for their business. Created and finalized quotes to complete deals between company, vendors and customers.Tracked weekly sales to develop senior leadership reports for business development planning. Researched and capitalized on emerging opportunities to build business and expand customer base. Kept up with latest trends and recommended enhancements to enhance company product offerings. Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Worked with local business owners, high level executives, city and civic leaders, media buyers and planners from top advertising agencies all over the US. Educated clients about the local market, media and what will work best for their business. Implemented professional sales presentations to creatively communicate product quality and market comparisons. Tracked weekly sales to develop senior leadership reports for business development planning. Generated incremental revenue to customers by upselling additional products and services. Monitored customer order process and addressed customer issues. Maintained productive relationships with existing customers through exceptional follow-up after sales. Fostered relationships to expand customer base and enhance loyalty and retention and drive long-term business development. Expanded new business, implementing effective networking strategies and achieving an additional $43,000 in monthly revenue in just eighteen months. Exceeded sales goals by 10 to 30% for 10 consecutive years. Exceptional at annual and monthly budgeting and projections as well as Copy writting collection of past due accounts.
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