Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Enterprise Account Executive with 15+ years experience excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development.

  • Contract Negotiation
  • Data Protection, Compliance and Availability background
  • New business opportunities
  • Business acumen
  • Written and verbal communication
  • Strong relationships
  • Sales Strategies
  • Products knowledge
  • Customer presentations
  • Account management
  • Cross-selling opportunities
  • Network development
  • Strategic Planning
  • Customer Relations
  • Account development
  • Retention strategies
  • Lead prospecting
  • Revenue Generation
Work History
Large Enterprise Account Executive, 04/2020 to Current
SprinklrCharlotte, NC,
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Generated new contacts through networking and cold calling.
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
  • Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Developed creative solutions to meet individual client needs.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Supported customers continuously from sales process to product set-up and use.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Quoted prices, listed terms and included ROI and TCO information in customer estimates.
  • Achieved sales goals of $3,000,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Used Oracle Sales Cloud and Salesforce to maintain company database with essential account and sales information.
  • Exceeded established sales goals and increased client retention by 16%.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust Availability, Protect and Insights solutions.
Solutions Sales Engineer , 10/2015 to 04/2020
Veritas Technologies LLCCity, STATE,
  • Liaised with assigned accounts to foster relationship development.
  • Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Designed and delivered product training for clients.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Remained current on industry trends, product applications, market activities and competitive products to develop credibility, build value and create new opportunities.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Oversaw detailed program rollout from initiation to production and sustainment.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Provided sales forecasts for all product sales opportunities within assigned accounts.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
Sr. Business Critical Engineer/Consultant Engineer, 01/2006 to 04/2015
Veritas Technologies LLCCity, STATE,
  • Served as primary liaison between assigned Fortune 500 customers and Veritas' prodcut development team, relating feedback and concerns for future patch cycles and feature functionality.
  • Consulted with clients to align future software development with customer priorities.
  • Implemented, deployed and configured complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers and administrators.
  • Performed software demonstrations for assigned clients, highlighting strengths of High Availability and Storage Virtualization (InfoScale) product suite.
  • Designed, tested, installed and monitored new systems.
  • Offered software-related technical support through various communications channels.
  • Designed presentations to illustrate InfoScale usage, translating highly technical language into easily understood graphics and text.
  • Attended industry conferences, performing promotional and educational duties for Veritas technologies LLC.
  • Aided in InfoScale/Storage Foundation software implementation for assigned clients, providing setup and initial training services.
  • Served as technical expert on products at press events and conferences.
  • Prepared system diagrams and flow charts to support problem analysis.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Investigated and addressed system issues to enhance usability and improve functionality.
: Mechanical Engineering, Expected in
University of Massachusetts - Lowell - Lowell, MA
Associate of Science: Business , Expected in
Mount Wachusett Community College - Gardner, MA

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School Attended

  • University of Massachusetts - Lowell
  • Mount Wachusett Community College

Job Titles Held:

  • Large Enterprise Account Executive
  • Solutions Sales Engineer
  • Sr. Business Critical Engineer/Consultant Engineer


  • Associate of Science

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