- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
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Accomplished Enterprise Account Executive with 15+ years experience excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development.
- Contract Negotiation
- Data Protection, Compliance and Availability background
- New business opportunities
- Business acumen
- Written and verbal communication
- Strong relationships
- Sales Strategies
- Products knowledge
- Customer presentations
| - Account management
- Cross-selling opportunities
- Network development
- Strategic Planning
- Customer Relations
- Account development
- Retention strategies
- Lead prospecting
- Revenue Generation
|
Large Enterprise Account Executive, 04/2020 to Current
Sprinklr – Charlotte, NC,
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Generated new contacts through networking and cold calling.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Developed creative solutions to meet individual client needs.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Supported customers continuously from sales process to product set-up and use.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Quoted prices, listed terms and included ROI and TCO information in customer estimates.
- Achieved sales goals of $3,000,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Used Oracle Sales Cloud and Salesforce to maintain company database with essential account and sales information.
- Exceeded established sales goals and increased client retention by 16%.
- Brought in new customers and retained base through proactive management of individual needs and development of robust Availability, Protect and Insights solutions.
Solutions Sales Engineer , 10/2015 to 04/2020
Veritas Technologies LLC – City, STATE,
- Liaised with assigned accounts to foster relationship development.
- Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Designed and delivered product training for clients.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Remained current on industry trends, product applications, market activities and competitive products to develop credibility, build value and create new opportunities.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Managed technical integration, systems engineering program management, customer support and program management.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Provided sales forecasts for all product sales opportunities within assigned accounts.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Sr. Business Critical Engineer/Consultant Engineer, 01/2006 to 04/2015
Veritas Technologies LLC – City, STATE,
- Served as primary liaison between assigned Fortune 500 customers and Veritas' prodcut development team, relating feedback and concerns for future patch cycles and feature functionality.
- Consulted with clients to align future software development with customer priorities.
- Implemented, deployed and configured complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers and administrators.
- Performed software demonstrations for assigned clients, highlighting strengths of High Availability and Storage Virtualization (InfoScale) product suite.
- Designed, tested, installed and monitored new systems.
- Offered software-related technical support through various communications channels.
- Designed presentations to illustrate InfoScale usage, translating highly technical language into easily understood graphics and text.
- Attended industry conferences, performing promotional and educational duties for Veritas technologies LLC.
- Aided in InfoScale/Storage Foundation software implementation for assigned clients, providing setup and initial training services.
- Served as technical expert on products at press events and conferences.
- Prepared system diagrams and flow charts to support problem analysis.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
: Mechanical Engineering, Expected in
University of Massachusetts - Lowell - Lowell, MA
GPA:
Associate of Science: Business , Expected in
Mount Wachusett Community College - Gardner, MA
GPA:
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