Accomplished Enterprise Account Executive with 15+ years experience excels in fast-paced, demanding sales environments. Focused on meeting client enterprise technology needs with best product selection while leveraging account expansion opportunities and new business development.
Skills
Contract Negotiation
Data Protection, Compliance and Availability background
New business opportunities
Business acumen
Written and verbal communication
Strong relationships
Sales Strategies
Products knowledge
Customer presentations
Account management
Cross-selling opportunities
Network development
Strategic Planning
Customer Relations
Account development
Retention strategies
Lead prospecting
Revenue Generation
Work History
Large Enterprise Account Executive, 04/2020 to Current Sprinklr – Charlotte, NC,
Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
Built and cultivated healthy pipeline of customers interested in partnering with company.
Generated new contacts through networking and cold calling.
Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
Developed creative solutions to meet individual client needs.
Marketed and sold solutions and services to stakeholders across multiple levels of organization.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Performed cold-calling and follow-ups with leads to secure new revenue.
Set up appointments with potential and current customers to promote new products and services.
Supported customers continuously from sales process to product set-up and use.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Serviced existing accounts on regular basis to maximize revenue.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Quoted prices, listed terms and included ROI and TCO information in customer estimates.
Achieved sales goals of $3,000,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Used Oracle Sales Cloud and Salesforce to maintain company database with essential account and sales information.
Exceeded established sales goals and increased client retention by 16%.
Brought in new customers and retained base through proactive management of individual needs and development of robust Availability, Protect and Insights solutions.
Solutions Sales Engineer , 10/2015 to 04/2020 Veritas Technologies LLC – City, STATE,
Liaised with assigned accounts to foster relationship development.
Reviewed all customer inquiries to understand project scope while managing internal delivery mechanisms.
Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Designed and delivered product training for clients.
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Remained current on industry trends, product applications, market activities and competitive products to develop credibility, build value and create new opportunities.
Gained customer acceptance by demonstrating cost reductions and operations improvements.
Attended trade shows and seminars to promote products and network with industry contacts.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Oversaw detailed program rollout from initiation to production and sustainment.
Managed technical integration, systems engineering program management, customer support and program management.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Provided sales forecasts for all product sales opportunities within assigned accounts.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Sr. Business Critical Engineer/Consultant Engineer, 01/2006 to 04/2015 Veritas Technologies LLC – City, STATE,
Served as primary liaison between assigned Fortune 500 customers and Veritas' prodcut development team, relating feedback and concerns for future patch cycles and feature functionality.
Consulted with clients to align future software development with customer priorities.
Implemented, deployed and configured complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers and administrators.
Performed software demonstrations for assigned clients, highlighting strengths of High Availability and Storage Virtualization (InfoScale) product suite.
Designed, tested, installed and monitored new systems.
Offered software-related technical support through various communications channels.
Designed presentations to illustrate InfoScale usage, translating highly technical language into easily understood graphics and text.
Attended industry conferences, performing promotional and educational duties for Veritas technologies LLC.
Aided in InfoScale/Storage Foundation software implementation for assigned clients, providing setup and initial training services.
Served as technical expert on products at press events and conferences.
Prepared system diagrams and flow charts to support problem analysis.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Resolved malfunctions with systems and programs through troubleshooting.
Investigated and addressed system issues to enhance usability and improve functionality.
Education
: Mechanical Engineering, Expected in University of Massachusetts - Lowell - Lowell, MA GPA:
Associate of Science: Business , Expected in Mount Wachusett Community College - Gardner, MA GPA:
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School Attended
University of Massachusetts - Lowell
Mount Wachusett Community College
Job Titles Held:
Large Enterprise Account Executive
Solutions Sales Engineer
Sr. Business Critical Engineer/Consultant Engineer
