Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. Patient and resourceful.
Windows 10,7, 8, 95, 98, XP, NT, 2000
MS Office 2000, XP, 2007, 2010/13/16
McAfee VirusScan, Sophos Anti-Virus
Novell Netware 4.1, IBM AS400
ImageX/SCCM 2012 OS-Deployment
BackupExec for Netware and NT.
FUP's PUP's, TACL Macros
Basic Knowledge of Cherwell, BMC
Windows 2003/8/12 servers
Knowledge of PowerShell, Hyper-V
Tandem Himalaya, Guardian D30
TN3270+ (Terminal emulator)
Basic knowledge of Linux (Ubuntu)
02/2007 to 03/2017
LAN/Network AdministratorArizona Department of Corrections － Phoenix, AZ.
Responsible for the technical development and maintenance of Local Area Networks and Servers agency-wide.
Maintain mission critical networks in optimal operation performance; installation and maintenance of communications connections, servers, workstations, network operating systems, telecommunications equipment and all other aspects of network information technology.
Interactions with end users for assistance in application software utilization in performance of job tasks, as well as trouble-shooting and problem solving for complex technical systems utilizing advance networking technologies.
Produce reports, design specification and implementation plans related to new network development and system upgrades.
Provide recommendations to IT management concerning new hardware and software acquisition.
This position is responsible for the assisting in the support of the primary networking functions: Networking Support, Design and Implementation, Performance Monitoring, Protection and Fault Tolerance and Security Management.
Performs systems analysis based on customer needs, provides technical assistance where appropriate and responsible for escalation to all functional IT areas: Applications Division, NIT, Database, Web Development, and Mainframe.
Operate Information Services multiple CPU computing environment and associated peripherals on providing corporate wide services in a timely and effective manner.
Perform activities within all functional areas, including but not limited to console operations, online performance, production batch scheduling, tape management, printers and input/output distribution.
Monitor Programs and Backups via Tandem Himalaya K-Series Mainframe System Management.
Disk file maintenance.
DLT Tape support and maintenance.
Data entry processing.
Receiving in-bound calls and making out-bound calls via NOC for support.
Support end users in assisting them by answering questions concerning Windows platforms, as well as many other software packages.
I also repaired and upgraded a wide variety of Compaq desktop computers and Servers.
Manage LAN and WAN projects.
Repair monitors, laptops, desktops and servers.
Setup and installation of WAN.
Conducted fine tuning via set up user account, applications, and email administration.
Help Desk Professional
Assist users with all manners of PC hardware and software related issues Work directly with engineers to assure network functionality.
Performed installations, configurations and building workstations.
Support experience for workstations.
Interface with Novell server environment, and supporting Microsoft Windows NT Workstation on a LAN / WAN network.
Onsite customer service and Help Desk support experience providing help desk technical support and analysis for LAN / WAN issues.
05/2007 to 07/2016
AS 400 Computer OperatorFredericks Of Hollywood － Phoenix, AZ
Performed nightly weekend operations such as processing nightly operations on system for the company's nation-wide sales processing.
Nightly backups of system libraries, processing pickgens (orders) for all products being shipped.
Making sure all sales were retrieved from stores all over the country.
Once a month perform an IPL on the AS400, Backup of the whole system using STRBKUPBRM processing.
Languages : English and Spanish are written and spoken fluently.
Microsoft Certified System Engineer (MCSE)
(Certified Netware Administrator (CNA)
A+ Certification, Anti-Virus -McAffe-Sophos-MalwareBytes. AS400, Tape Backups, Basic, CNA. Compaq desktop, hardware, CPU. Customer service, Data entry, Database, desktops, email,Guardian, Help Desk support, help desk, IBM, information technology, IT management, Local Area Networks, LAN, laptops, Linux, Macros, Mainframe. Microsoft Certified, MCSE, MS Office 2000, Outlook 2000, Windows, 2000, 98, NT, Microsoft Windows NT, monitors, Networking. Norton Ghost,Netware 4.1, Novell server, operating systems, PC hardware, peripherals, printers, problem solvin, file maintenance. Servers, Sophos, Spanish written,spoken, systems analysis, TACL, Tandem Himalaya, technical support and analysis, technical assistance, telecommunications, trouble-shooting, upgrades.