lab services specialist phlebotomist technician resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Talented administrative and lab professional with years of experience providing excellent customer care through live patient/customer care and written communication. Proficient at multitasking while being able to prioritize and pay attention to important key details. Inspired to connect and support team to meet goals and develop positive work culture. Thrives on learning about new tools and processes in hopes of mastery.

  • Star Lab Services Specialist. Honor Date: December 2019. For Mastery of the Star Pillars of Clinical Excellence, Practice Sustainability, and One Medical Culture
  • Accomplished over 35,000 miscellaneous tasks, (including messaging, insurance approvals for consult/test orders, lab/procedures orders, lab reporting errors, billing investigations, etc.), within the 5+ years of working at One Medical.
Professional Experience
12/2017 to Current
Lab Services Specialist/Phlebotomist Technician One Medical Group City, STATE,

- Welcomed a daily average of 25-40 patients with C-I-CARE and performed exceptional venipuncture/extended lab services.

- Implemented 5S Organizational Methodology with team to restructure lab space for efficiency. Result improved lab wait time to be 4-8 minutes per patient.

- Expedited all routine lab inquiries to be under the expected 24 hour turnaround, while maintained the STAT lab turnaround within the 6-8 hour turnaround.

- Engaged and facilitated occasionally the daily team huddles to escalate feedback to team and to promote an office NPS of at least 90%.

- Trained Lab Services Specialists to further develop skill set in lab services, tasking numbers and quality C-I-CARE.

- Mastery of MS Office, Slack, G-suite, Zoom, and One Medical's Electronic Medical Record System, "1Life" and proficient with Zendesk.

05/2016 to 12/2017
Member Services Specialist/Administrative Assistant One Medical Group City, STATE,

- Shared C-I-CARE in all patient interactions and ensuring a fluid and positive in-office experience.

- Anticipated appropriate follow-up scheduling, share strong knowledge of billing and insurance, monitor patient feedback and assist with outreach as necessary.
- Managed the appointments for a 5 medical provider office, including check in/check out, insurance verification, printing/paperwork tasks, prepping tests.
- Facilitated team development through attending office huddles, participating in team escalations, supporting in-office providers with ad hoc tasks.

12/2008 to 05/2016
Operations Shift Supervisor/Barista Starbucks Coffee Company City, STATE,

- Delivered legendary customer service to all by foreseeing customer needs and constantly evaluating the environment and customers for cues.

- Maintained a calm demeanor during periods of high stress and volume to keep the store operating to standard and to set a positive example for team.
- Guided new partner training by positively reinforcing successful performance and giving encouraging coaching.
- Shared honest feedback to the store manager on partner performance during shifts.
- Created a positive learning environment by providing clear, specific, timely coaching and giving constructive feedback.

Education and Training
Expected in to to
: Cultural Anthropology
San Francisco State University - San Francisco, CA
Expected in to to
: Biological And Physical Sciences
City College of San Francisco - San Francisco, CA
Expected in to to
: Music Performance, Violin
University of California, Santa Cruz - Santa Cruz, CA

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Resume Overview

School Attended

  • San Francisco State University
  • City College of San Francisco
  • University of California, Santa Cruz

Job Titles Held:

  • Lab Services Specialist/Phlebotomist Technician
  • Member Services Specialist/Administrative Assistant
  • Operations Shift Supervisor/Barista


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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