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LA MER COUNTER LEAD Resume Example

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LA MER COUNTER LEAD
Executive Summary
Experienced manager specializing in small business start up and revenue building. Demonstrates a passion for building relationships, cultivating partnerships and growing businesses. Energetic management professional versed in business management and sales. Self-motivated. Highly organized with diligent attention to detail.
Core Qualifications
  • Team management
  • Client relations specialist
  • Training and development
  • Strong organizational skills
  • Top sales performer
  • Business analysis
  • Adaptive team player
  • Excellent communicator
Professional Experience
08/2016 to Current
LA MER COUNTER LEADESTEE LAUDER
  • Organized, coordinated and lead marketing events to rank corporate business first in regional sales during the first six-(6) months
  • Delivered the highest percentage performance against plan, ninety five-(95%), for all La Mer franchises in Dillard's stores nationwide
  • Developed, maintained and nurtured a clientele base to create a business revenue that ranks first nationwide.
  • Served as mentor to junior team members.
09/2015 to 08/2016
BEAUTY SPECIALISTSAKS FIFTH AVENUE
  • Recognized for client registration and capture quota above store goals.
  • Met and exceeded sales goals daily, monthly, and annually by analyzing key business metrics and creating action plans.
  • Boosted business database by maintaining records of sales, client contact detail and contact history for over two hundred fifty-(250) clients.
10/2014 to 09/2015
HOSTESSMURIEL'S JACKSON SQUARE
  • Controlled reservations and seating of the restaurant to max out seat utilization, without jeopardizing the quality of service provided to the guests.
  • Contributed to a positive first impression for all guests in person and over the telephone.
  • Delivered exceptional service by greeting and seating customers in a timely, friendly manner.
  • Maintained knowledge of current menu items, ingredients and preparation methods.
  • Demonstrated a professional tone at all times, including during peak rush hours.
08/2004 to 09/2014
OWNER/GENERAL MANAGERVISAGE SALON
  • Established and implemented all operating processes and procedures to grow the business from origin to over $100,000 annually.        
  • Increased profits by 20%-(twenty) in revenue each year for a ten year period.
  • Developed social media presence for the business, including business webpage, Facebook business page link and eCommerce online shopping site.
  • Defined strategy and business plan by using financial reports to identify additional sales, salon opportunities and tailor service and product selection.
      11/2002 to 07/2004
      ESTHETICIAN | ESSENTIELS SPA
      • Created and maintained a loyal and repeat client base with keen hospitality and online marketing communications.
      • Advanced to second level esthetician within first three months by achieving a 35% sales to service ratio and third level esthetician within six months by achieving greater than 50% sales to service ratio.
      Education
      BA Business and Environmental StudiesBaylor University
      Rapid Project ManagementUniversity of Denver - Daniels School of Business
      Proficient in Microsoft Office (Word, Excel, PowerPoint) and OpenTable.
      Responsible Vendor Card #11372052 Valid: 2/28/2017-2/28-2021.
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      Resume Overview

      Companies Worked For:

      • ESTEE LAUDER
      • SAKS FIFTH AVENUE
      • MURIEL'S JACKSON SQUARE
      • VISAGE SALON

      School Attended

      • Baylor University
      • University of Denver - Daniels School of Business

      Job Titles Held:

      • LA MER COUNTER LEAD
      • BEAUTY SPECIALIST
      • HOSTESS
      • OWNER/GENERAL MANAGER
      • ESTHETICIAN | ESSENTIELS SPA

      Degrees

      • BA Business and Environmental Studies
        Rapid Project Management

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