, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
PROFESSIONAL SUMMARY- Expert Process Associate with top skills in records and data management. Recognized for improving process efficiency and effectiveness. Collaborative and hardworking team player with strong background in Warehouse environments. SKILLS- Dispute resolution Trend tracking Schedule coordination Prioritization Planning Analytical thinking Networking Verbal communication
Skills
Dispute resolution
Trend tracking
Schedule coordination
Prioritization
Planning
Analytical thinking
Networking
Verbal communication
Warehouse Procedures
Stock Rotation
Safe Operation
Loading Trucks
Product Delivery
Warehouse Management
Scheduling
Processing Paperwork
Order Pulling
Work History
L4 Area Manager, 07/2019 to Current Westmont Hospitality Group – Hazelwood, MO,
Operated a staff of over 100+ associates on the DEN 3 Outbound
Ship Dock
Elevated DEN3 OB Ship Dock to #1 Post Slam DEA for 7 weeks straight
Helped set a record for running the Flats sorter at peak volume, over 13.5k an hour, during Prime Week while maintaining overall quality by minimizing FPY recirculation to a record low 2%
Was able to generate excitement and momentum into building a safer overall dock operation by shifting focus to safer practices, working closely with safety teams, eliminating safety hazards, and gaining associate trust
Had 3 months of 98% PPO Safety Walks in a row
Gained momentum across the AFE departments to improve pre-slam DEA metrics by narrowing the focus to same day sorts, applying better problem solve prioritization, coaching associates to watch dwell buckets more diligently, encouraged better organization, and demonstrated better techniques to chase CPT buckets
This helped leap DEN3 to be top 3 in Same Day compliance
Knows how to run a smooth ship by obtaining associates buy in to take pride in their work, build associate trust, and lead through example
This grants the flexibility to run leaner and meaner resulting in a positive OP rate
Consistently can grab back an average of 30 to 60 labor hours a day
Problem solved and process guided for Smart Pack
Managed up to 15 smart pack employees and a team of 2 problem solvers
Helped perfect Smart Pack problem solve by creating a new cadence, schedule, decreasing dwell bucket times to be under 30 minutes, and creating a system that was able to maintain a record for flawless Pre-Slam DEA within the sub department that took priority package misses from 20% down to a perfect 0%
Worked as a liaison with RME, maintenance, to decrease cycle time by understanding most common Smart Pack machine issues such as dull blades, tamp head errors, problematic sealing, and misalignment of the film
This pinpointed focus on how to quickly correct these problems right away giving associates better opportunity to get back online and begin processing again
This helped Smart Pack to maintain an average rate of 650 to 800 plus units being processed per hour which was an increase of 150% in productivity
General Manager, 10/2016 to 07/2019 Sizzling Platter Dunkin Donuts – City, STATE,
Managed and improved various locations among the network
Increasing profit by analyzing financial data, customer experience, and by identifying barriers that prevented associates from providing the highest quality service
Improving EBITDA seamlessly
Doubled location on 136th from 20k per week to 40k
Made Dunkin's CML production profitable despite being a cost to the company
Provided weekly metric reports to regional and corporate management
Displayed ability to maintain a healthy overall budget and customer satisfaction rating
Maintained inventory and was accurate with shipments and ordering
Making food cost dive by 5%, grabbing back a total of $1500 a week
Managed scheduling and coordinated management teams to fit peak service times
Ran a tight lean crew that resulted in dipping labor cost by 2.5% saving the company an average $800 per week
Identified strong individuals to train and promote from within
Creating a positive work environment that encouraged outstanding work ethic and behavior
Worked on maintaining equipment and machines so that associates had the best tools provided to them enabling them for the greatest chance of success
Limiting needs to call out technicians saving on maintenance costs
Lead through presence and example by demonstrating exceptional customer service, providing immaculate product, and keeping an organized tight shift no matter the circumstance.
Facilities Assistant/Loss Prevention Supervisor, 07/2014 to 02/2016 Romantix Inc – City, STATE,
Coordinated and scheduled repairs and major projects among 53 stores nationwide
Utilized customer service skills while working with technicians, management and various vendors
Completed financial reports and work orders in a timely fashion
Managed surveillance responsibilities by completing detailed reports, working with local law enforcement, mitigating policy violations, and completing thorough investigations for all 53 locations
Worked with various computer apps such as Microsoft office programs, Net Facilities, and surveillance applications.
Education
High School Diploma: , Expected in 05/2011 Skyview Academy High School - Thornton, CO, GPA:
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