Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

PROFESSIONAL SUMMARY- Expert Process Associate with top skills in records and data management. Recognized for improving process efficiency and effectiveness. Collaborative and hardworking team player with strong background in Warehouse environments. SKILLS- Dispute resolution Trend tracking Schedule coordination Prioritization Planning Analytical thinking Networking Verbal communication

  • Dispute resolution
  • Trend tracking
  • Schedule coordination
  • Prioritization
  • Planning
  • Analytical thinking
  • Networking
  • Verbal communication
  • Warehouse Procedures
  • Stock Rotation
  • Safe Operation
  • Loading Trucks
  • Product Delivery
  • Warehouse Management
  • Scheduling
  • Processing Paperwork
  • Order Pulling
Work History
L4 Area Manager, 07/2019 to Current
Westmont Hospitality GroupHazelwood, MO,
  • Operated a staff of over 100+ associates on the DEN 3 Outbound
  • Ship Dock
  • Elevated DEN3 OB Ship Dock to #1 Post Slam DEA for 7 weeks straight
  • Helped set a record for running the Flats sorter at peak volume, over 13.5k an hour, during Prime Week while maintaining overall quality by minimizing FPY recirculation to a record low 2%
  • Was able to generate excitement and momentum into building a safer overall dock operation by shifting focus to safer practices, working closely with safety teams, eliminating safety hazards, and gaining associate trust
  • Had 3 months of 98% PPO Safety Walks in a row
  • Gained momentum across the AFE departments to improve pre-slam DEA metrics by narrowing the focus to same day sorts, applying better problem solve prioritization, coaching associates to watch dwell buckets more diligently, encouraged better organization, and demonstrated better techniques to chase CPT buckets
  • This helped leap DEN3 to be top 3 in Same Day compliance
  • Knows how to run a smooth ship by obtaining associates buy in to take pride in their work, build associate trust, and lead through example
  • This grants the flexibility to run leaner and meaner resulting in a positive OP rate
  • Consistently can grab back an average of 30 to 60 labor hours a day
  • Problem solved and process guided for Smart Pack
  • Managed up to 15 smart pack employees and a team of 2 problem solvers
  • Helped perfect Smart Pack problem solve by creating a new cadence, schedule, decreasing dwell bucket times to be under 30 minutes, and creating a system that was able to maintain a record for flawless Pre-Slam DEA within the sub department that took priority package misses from 20% down to a perfect 0%
  • Worked as a liaison with RME, maintenance, to decrease cycle time by understanding most common Smart Pack machine issues such as dull blades, tamp head errors, problematic sealing, and misalignment of the film
  • This pinpointed focus on how to quickly correct these problems right away giving associates better opportunity to get back online and begin processing again
  • This helped Smart Pack to maintain an average rate of 650 to 800 plus units being processed per hour which was an increase of 150% in productivity
General Manager, 10/2016 to 07/2019
Sizzling Platter Dunkin DonutsCity, STATE,
  • Managed and improved various locations among the network
  • Increasing profit by analyzing financial data, customer experience, and by identifying barriers that prevented associates from providing the highest quality service
  • Improving EBITDA seamlessly
  • Doubled location on 136th from 20k per week to 40k
  • Made Dunkin's CML production profitable despite being a cost to the company
  • Provided weekly metric reports to regional and corporate management
  • Displayed ability to maintain a healthy overall budget and customer satisfaction rating
  • Maintained inventory and was accurate with shipments and ordering
  • Making food cost dive by 5%, grabbing back a total of $1500 a week
  • Managed scheduling and coordinated management teams to fit peak service times
  • Ran a tight lean crew that resulted in dipping labor cost by 2.5% saving the company an average $800 per week
  • Identified strong individuals to train and promote from within
  • Creating a positive work environment that encouraged outstanding work ethic and behavior
  • Worked on maintaining equipment and machines so that associates had the best tools provided to them enabling them for the greatest chance of success
  • Limiting needs to call out technicians saving on maintenance costs
  • Lead through presence and example by demonstrating exceptional customer service, providing immaculate product, and keeping an organized tight shift no matter the circumstance.
Facilities Assistant/Loss Prevention Supervisor, 07/2014 to 02/2016
Romantix IncCity, STATE,
  • Coordinated and scheduled repairs and major projects among 53 stores nationwide
  • Utilized customer service skills while working with technicians, management and various vendors
  • Completed financial reports and work orders in a timely fashion
  • Managed surveillance responsibilities by completing detailed reports, working with local law enforcement, mitigating policy violations, and completing thorough investigations for all 53 locations
  • Worked with various computer apps such as Microsoft office programs, Net Facilities, and surveillance applications.
High School Diploma: , Expected in 05/2011
Skyview Academy High School - Thornton, CO,

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Resume Overview

School Attended

  • Skyview Academy High School

Job Titles Held:

  • L4 Area Manager
  • General Manager
  • Facilities Assistant/Loss Prevention Supervisor


  • High School Diploma

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