Energetic and results-driven professional with more than a decade of experience in customer service. Expert at conferring with customers by telephone or in person to provide them with information regarding products or services, and reconciling any customer support issues within a timely manner. Expert in taking or entering orders, creating/canceling orders and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Self-motivated with exceptional communication and computer capabilities. Including 20 20 designing program, email, lotus notes, SAP, CRM, and ESVS.
|● Effective workflow management ●Customer-focused ● Microsoft Outlook, Word and Excel ●Skilled trainer ●Effective problem solver ●Adherence to high customer service standards ●Excellent time management skills ●MS Office expert ●Call center metrics decoding aptitude ●20/20 Design Program||●Exceptional telephone etiquette ●Payment processing ●Team leadership ●Store opening/closing procedures ●Flexible schedule ●Multi-tasking skill ●Reliability ●Design process ●Customer service Awards ●Skilled in call center operations ●Adheres to customer service procedures|
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