Articulate Customer Support Agent driven to succeed. Strategic planning and client relationship management.
Data Entry and Record Management
Exceptional complaint handling and Dispute resolution
The ability to handle multiple tasks at once
Excellent communication and interpersonal abilities
Proficient in Microsoft word and Powerpoint
60wpm, Comfortable typing while talking
Understands new concepts easily - Fast learner
blueprints, Maintain inventory, sales
Key Tech/Retail Merchandiser, 10/2017 to 01/2018SASR － Mohegan Lake, NY
Greet customers in a timely, personable manner Duplicate keys using every opportunity to upsell Build lasting relationships with the Home Depot personnel as well as Hillman Group's management team Maintain inventory levels and displays in both the key and sign departments Maintain a clean and orderly department.
Crew Member, 04/2015 to 10/2015Dunkin Donuts － Beacon, NY
Take and fill orders Process sales using cash registers Maintain a clean and organized work station Ensure a clean guest area; mop, sweep, clean restrooms Posses the ability to effectively communicate with co-workers and Management.
Cashier, 08/2014 to 03/2015Walmart － Fishkill, NY
Greet and acknowledge each customer Accurately process sales using cash registers, scanners or equipment Accept cash, checks and bankcards for payment Process payments according to company procedure May be required to assist in other areas such as shelf stocking, product display, pricing and clean-up.
Dietary Aide, 11/2013 to 08/2014Wingate at Beacon － Beacon, NY
Serve food according to the patients' diet orders, request and preferences Set up and prepare trays for meals-Place food servings, utensils, beverages and condiments on plates and trays Deliver and distribute food trays, supplements and snacks to the patients Retrieve food trays from patients Transport dirty dishes and trays to the dish room Sanitized and performed daily cleaning duties Prepare sandwiches, snacks and beverages for inpatient and outpatient.
Customer Service Representative, 09/2010 to 07/2011GSI Commerce － Melbourne, FL
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Contractor/Assembler, 01/2010 to 09/2010DRS Technology － Melbourne, FL
Perform quality checks on products and parts.
Package finished products and prepare them for shipment.
Rotate through all the tasks required in a particular production process.
Shovel, sweep, or otherwise clean work areas.
Review work orders and blueprints to ensure work is performed according to specifications.
Maintain production equipment and machinery.
Count finished products to determine if product orders are complete.
Independent Sales Representative, 07/2009 to 09/2013Avon － Palm Bay, FL
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Recommend products to customers, based on customers' needs and interests.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Provide customers with product samples and catalogs.
Obtain credit information about prospective customers.
Check stock levels and reorder merchandise as necessary.
Sales Associate/Cashier, 04/2007 to 01/2009Walmart － Fishkill, NY
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Compute sales prices, total purchases and receive and process cash or credit payment.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Operate registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education and Training
High School Diploma:2005Beacon High School － Beacon, NY, United StatesHigh school diploma Member of The Science Technology and Education Program(S.T.E.P.)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Wingate at Beacon
Beacon High School
Job Titles Held:
Key Tech/Retail Merchandiser
Customer Service Representative
Independent Sales Representative
High School Diploma : 2005
Create a job alert for [job role title] at [location].