KAIZEN/DIRECTOR OF PROGRAM AND PERSONNEL DEVELOPMENT
Over 15 years of experience in world renowned multi million dollar corporate and privately owned organizations. Possess excellent communication and collaboration skills with strong work ethic. Excel at strategic planning and growth as well as acute attention to detail and follow through.
Advanced interpersonal skills
Commitment to quality and service
Proficient in Spanish
Excel and Word
Kaizen/Director of Program and Personnel Development, 05/2004
to Current Ten Thousand Waves Japanese Spa and Resort – Santa Fe,
Analyzed systems, implemented and supervised projects for cost reduction and efficiency. Created and managed budgets.
Successfully initiated and implemented 400K remodel of spa lobby resulting in enhanced experience for staff/guests and cost savings.
Implemented gift card and online gift certificate process increasing revenues from 650K in 2012 to over 1.1 million in 2016.
Researched and installed new POS system to integrate spa, restaurant and lodging resulting in high quality customer experience.
Designed, developed and implemented over 12 new spa treatments and over 100 educational programs.
Created and implemented sales games and incentives to increase revenues and increase staff morale.
Recruited, hired and trained world class therapists and staff and managed staff of 120 therapists, 15 Aestheticians and 40 Guest Service Staff.
Taught Crucial Conversations and provided coaching, mentoring, and consultation to staff to enhance staff development and increase retention.
Regional Spa Director, 01/2000
to 04/2004 Equinox Fitness – New York,
Managed spa facilities at 4 locations including over 60 massage therapists, aestheticians and desk staff.
Conceived and implemented marketing strategies for promotional treatments and products.
Planned training events for massage therapists including new modalities and sales training.
Implemented systems and sales strategies to meet budget.
Spa Consultant, 01/2000
to 02/2000 Maya Tulum Retreat and Resort – Tulum Mexico
Developed menu of services for spa facility.
Designed and implemented new procedures for cost effectiveness.
Created training manuals, spa brochures and selected new procedures to facilitate scheduling appointments.
Spa Director, 04/1998
to 03/1999 Pura Vida Spa and Resort – Alajuela,
Managed facilities operations and organized plans for expansion and for improvement of spa.
Oversaw expansion from start to finish including purchasing new equipment, researching new products, and hiring and training staff.
Established accounts, public relations campaigns, and marketing strategies.
Taught yoga classes and performed massage on guests.
Bachelor of Arts: Spanish and Dance,
Skidmore College - Saratoga Springs,
Crucial Conversations, Certified Instructor, 2016- presentNewmexicowomen.org, Professional Action Team Member 2016- presentWeissberg Foundation, Board of Trustee, Washington DC, 2013-presentYoga Instructor 200 Hour Certification Program, 2000-2001.Licensed Massage Therapist, New Mexico and New York, 1995-presentExtensive travel and yoga and massage training in South America, India and Southeast Asia.