Juvenile Supervision Officer Resume Example
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Mclennan County, Texas – Mcgregor , TX
- Overseeing juveniles within detention facility. Processes intakes and releases, reviews psychological assessments along with PREA to ensure a positive transition into the facility. Efficiently maintains hard copy records as well as electronically in 3270, JIMSII, Securus SGate phone system. Works with dangerous/aggressive youths. Knowledgeable on policy changes and procedures. As needed to supervise staff and residents in the housing units as well as Intake, Medical and Detention Hearing areas.
Frontier Cooperative – Lincoln , NE
Skilled Customer Service Representative who met or exceeded service and quality standards every review period. Managed high call volume with tact and professionalism. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback. Mastery of customer service management systems and databases. Accurately documented, researched and resolved customer service issues.
- Deans List
- Coursework in Child and Adolescent Psychology
Contact # 281-703-9477 Hours: 7am-3pm Tues-Sat
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Resume Overview
School Attended
- University of Houston-DT
- Houston Community College
Job Titles Held:
- Juvenile Supervision Officer
- Customer Service
Degrees
- Bachelor of Science : Psychology ,
Associate of Science :
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