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Juvenile Supervision Officer Resume Example

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JUVENILE SUPERVISION OFFICER
Professional Summary
Highly motivated employee with 11 years experience with Harris Co. Juvenile Probation Department. Vast computer knowledge and efficient in 3270, JIMSII, MAYSI system. Strong verbal, listening and written skills. Comfortable interacting with all levels of the organization and public. Time management skills with heavy work-loads. Excellent problem solver with ability to make sound, educated decisions.
Skills
    • JIMS2, 3270 ,MAYSI
    • Thinking for Change Program
    • First Aid/CPR
    • Crisis/Suicide Prevention
    • Experience with diverse populations
    • Proficient computer skills
    • Adaptability  
    • Problem Solving  
    • Time Management 
    • Critical Thinking 
    • File/Record Maintenance  
    • Team Player   
    • Excellent organizational skills
Work History
Juvenile Supervision Officer, 09/2005 to Current
Harris County Juvenile Probation – Houston, Tx
    Overseeing juveniles within detention facility. Processes intakes and releases, reviews psychological assessments along with PREA to ensure a positive transition into the facility. Efficiently maintains hard copy records as well as electronically in 3270, JIMSII, Securus SGate phone system. Works with dangerous/aggressive youths. Knowledgeable on policy changes and procedures. As needed to supervise staff and residents in the housing units as well as Intake, Medical and Detention Hearing areas.




Customer Service, 09/2000 to 09/2005
 Verizon Wireless – Houston, Tx

    Skilled Customer Service Representative who met or exceeded service and quality standards every review period. Managed high call volume with tact and professionalism. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback. Mastery of customer service management systems and databases. Accurately documented, researched and resolved customer service issues.



Education
Bachelor of Science: Psychology, University of Houston-DT - Houston, Tx
  • Deans List
  • Coursework in Child and Adolescent Psychology


Associate of Science: Houston Community College - Houston, Tx


Additional Information

Contact # 281-703-9477  Hours: 7am-3pm Tues-Sat

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Resume Overview

Companies Worked For:

  • Harris County Juvenile Probation
  • Verizon Wireless

School Attended

  • University of Houston-DT
  • Houston Community College

Job Titles Held:

  • Juvenile Supervision Officer
  • Customer Service

Degrees

  • Bachelor of Science : Psychology ,
    Associate of Science :

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