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junior underwriter resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

To obtain a career offering the opportunity to develop and execute a challenging comprehensive long term goal and action plan that help achieve optimum results. I have several years experience in customer service, financial industries ranging from banks to alternative lending institutions.I am a goal oriented proficient individual with strong leadership capabilities and a proven ability to work with staff and supervisors. I am friendly energetic professional, with great telephone etiquette. Able to work/adapt to any kind of environment including Professional offices, Call Center, banks, retail/sales or any where customer satisfaction is a first priority.

Highlights
  • Excellent time management
  • Detail-oriented
  • Reliable
  • Excellent telephone skills
  • Customer service-focused
  • Data Entry
  • Leadership Skills
  • Salesforce
  • Underwriting
  • Processing
  • Westlaw
  • Bank Statement Analysis
  • Merchant Cash Advances
  • Credit Analysis
  • Financial Analysis
  • Fraud Detection
  • Risk Assessment
Experience
02/2015 to Current
Junior Underwriter M/I Homes Sarasota, FL,
  • Primary job function is to decision merchants for funding and to provide effective communications and follow-up on the merchant’s file from approval to funding
  • Responsible for ensuring funding of viable merchants and declination of all other merchants
  • Follow prescribed guidelines, receive and review final contracts and required documentation to ensure thoroughness and accuracy
  • Verify validity of documentation and identify fraudulent items
  • Conduct verbal verification of contract terms with the merchant
  • Order site inspections
  • Analyze and upload credit reports and Articles of Incorporation on merchants
  • Review UCCs to determine if account should be declined
  • Conduct merchant interviews
  • Conduct landlord interviews on deals as needed
  • Communicate often between staff members and agents
  • Decision accounts and cap approval amounts as required



    2013 to 02/2015
    Funding Coordinator (Processor) Piping Rock Health Products Hauppauge, NY,
    • Prepare and forward preliminary paperwork to existing partners that have and existing relationship with a processing company that split funds with or provides daily reporting to Rapid Advance.
    • Analyze Transactions Research and investigate calls from merchants and partners regarding funding issues and/or standard business operations.
    • Discuss processing paperwork with merchants Review files for completeness and determine if they are in compliance with internal company guidelines in order to submit for funding.
    • Must be able to meet the acceptable monthly error rating= to 95% or more Managing pipeline reports daily to ensure reports are accurate.
    • Ability to manage a pipeline of up to 60 deals at one time Monitor daily reports in order to confirm estimated daily repayment batching requirement.
    • Develop and maintain a close regular contact with merchants ensuring communication of requirements to and from all parties are both clear and unambiguous.
    • Team trainer responsible for training of all new employees within the department.
    08/2008 to 2013
    Customer Service Specialist Rapid Financial Services City, STATE,
    • Work within a team, responsible for due diligence of contracts and administrative procedures required to close and fund cash advance agreements, as well as upfront and continued support of all customers and partners.
    • Calls may include, but are not limited to updating addresses, faxing or emailing account statements, providing online account access information, reviewing account activity, generating payoff letters, and conference calls with banks and merchant credit card processors which may last up to an hour.
    • Maintain open lines of communication with management on problem areas or escalated issues.
    • Assist accounting with processing, issuing, and delivering merchant refunds.
    • Ensure the partners and merchant receives a 'best in class' service every time Assist underwriters with decision process by completing reference checks
    • Retaining Customers and handling escalations with dissatisfied customers pre funding/Welcome Calls for new merchants.
    • Train, Assist, and Coach new employees in conjunction with management guidelines.
    2008 to 08/2008
    Financial Sales and Service Consultant PNC Bank Call Center City, STATE,
    • Responsible for handling over 100 inbound callers per day
    • Having vast knowledge of Products and Services to be able to assist customers
    • Agent assisted telephone transfers between accounts
    • Assisting customers who need help with online banking and how it functions
    • Making financial decisions regarding providing refunds and credits
    • Maintaining average handle time per call to ensure each caller gets excellent customer service in a reasonable amount of time
    • Reviewing accounts and recommending products and services
    • Multi-tasking between several screens
    • applications Providing excellent customer service to each caller.
    01/2007 to 01/2008
    Equipment Service Representative Sprint/Nextel Communications Retail Location City, STATE,
    • Diagnosis mechanical hardware, software, and system failures.
    • Provide support to customers and RCC staff in resolving moderate to complex issues.
    Education
    Expected in 2004
    High School Diploma: General
    Graduate of South view High School - Fayetteville, NC
    GPA:
    Work History
    02/2015 to Current
    Junior Underwriter
    Rapid Financial Services Bethesda , MD
    08/2013 to 02/2015
    Funding Coordinator (Processor)
    Rapid Financial Services Bethesda , MD
    08/2008 to 2013
    Customer Service Specialist
    Rapid Financial Services Bethesda, MD
    Skills

    accounting, administrative, banking, business operations, coach, hardware, concise, contracts, credit, excellent customer service, documentation, due diligence, faxing, financial, funds, letters, managing, MS outlook, multi-tasking, presentations, processors, protocols, reporting, requirement, research, software support ,telephone ,training, salesforce,

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    Resume Overview

    School Attended

    • Graduate of South view High School

    Job Titles Held:

    • Junior Underwriter
    • Funding Coordinator (Processor)
    • Customer Service Specialist

    Degrees

    • High School Diploma

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