Junior HR Consultant Resume Example
A junior HR consultant with 5 years background in employee management, hiring, training and benefits. Highly detail-oriented and organized. Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances. Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results.
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- Advised managers on organizational policy matters and recommend needed changes.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Directed personnel, training and labor relations activities.
- Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Developed Job descriptions
- Coordinated all department functions for team of 25 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
- Standardized department filing system to increase efficiency.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Increased meeting efficiency by developing meeting agendas.
- Maintained up-to-date knowledge of store ATM policies regarding issuance, spoilage and Lost.
- Organized weekly activity reports for ATM issues and customer complaints and requests
- Created new processes and systems for increasing customer service satisfaction.
- Excelled in exceeding daily credit/debit card application goals.
- Worked as a team member performing operational duties, and call-over of transactions
- Increased territory sales by bringing in a Deposit goal of N 100,000,000.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Developed 10 new customer prospects or referrals.
- Kept abreast of rapidly evolving technology.
MBA Program is a tightly scheduled and highly structured, student-centered program that aims at developing in the participants a thorough insight into both the conceptual basis as well as the practical skills involved in Management. The curriculum is based on feedback received from some of the best programs available and aims to enrich and sharpen the managerial skills of participants, to keep them abreast with the latest in the world of business and to help them appreciate and understand better the recent innovations in the discipline.
Today's competitive economy demands that individuals possess skills in virtually every field. Right sizing and reorganization, very common features of our global landscape, have led to smaller work forces where employees with multiple skills are most appreciated. Young and working adults alike must prepare themselves with the skills which will set them apart at the workplace. This degree has been developed by experienced educators to provide a comprehensive learning experience for each student. It is designed to provide you with valuable business and management skills which will help you to succeed in the modern business environment. It emphasizes development of the individual through management strategies and critical thinking.Graduates of the Business Administration programme will be able to hold jobs in management, administration in small or large firms and are qualified for graduate degree studies.
The program is designed for students whose career plans include product management, sales management, marketing management, advertising management and marketing research. Further, it prepares students for higher studies in marketing or business .
- To enhance students' critical thinking, and to develop their analytical, problem-solving and decision-making skills.
- To provide a broad understanding of the marketing function and its significance to the health and survival of any organization.
- To provide an introduction to the marketing system, its foundations and institutions and expose students to product, promotion, price and distribution decision areas.
- To examine the dynamics of consumer behavior;
- To offer a comprehensive study of the basic concepts of marketing operations and strategic planning.
- To equip students with the ability to formulate, implement and monitor a basic marketing plan.
- To offer students a solid academic background that would enable them to pursue higher studies in undergraduate and professional schools.
Academic, Accounting, Accounting systems, Accounts receivable, Administrative, ATM, Banking, Benefits, Budget, Interpersonal and Communication, Competitive, Computer applications, Counselling, Customer Service, Decision making, Designing, Ms-Excel, office, Outlook, Ms-PowerPoint, Ms-Word, Performance appraisals, Performance management, Policies, Presentations, Progress, recruitment, Relationship management, reporting, Research, Retail, safety, sales, staff training, staffing, Typing speed, vendor management, View, workshops
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Resume Overview
School Attended
- Assam Don Bosco University
- Olabisi Onabanjo University
- Fortuneland College
- Government College Lagos
Job Titles Held:
- Junior HR Consultant
- Administrative Officer
- Customer Service Officer(NYSC)
Degrees
- MBA : Operations and Human Resource Management
Bachelor of Science : Business Administration 2007
Undergraduate Diploma : Marketing Management 1 2007
West African Senior School certificate 2001
West African Senior School Leaving Certificate 1998
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