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jr engagement analyst resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-oriented independent analyst skilled in managing and breaking down large volumes of complex information. Proactive at identifying & resolving issues in operations, workflow and production by uncovering trends affecting business success.


Highly proficient in ADP payroll processing. Capable of handling multiple HR tasks and working in collaborative environments. Ready to bring a wealth of great skills to a new organization.


Skills
  • Problem Solving
  • Payroll processing
  • Syntax writing
  • Engagement Analytics
  • Accounts payable and receivable - General Ledger
  • Data Entry and Data Mining Expert
  • Microsoft Office Expert
  • Entry Level Software Development IOS - Swift Xcode.
  • Project Management
  • Servant Leadership
  • 90% NPS ADP Client Relationships
  • Time Management and Prioritization
  • Conflict Resolution
  • Mentoring and Training
  • Detail-oriented
  • Innovative thinking
  • Accounts Payable and
    Receivable
  • Excellent communication skills
  • Management Software (CRM)
  • ADP, Workflow HCM Suite Expert
  • Full Scope Project planning and
    development
Education
Grand Canyon University Phoenix, AZ, Expected in 06/2021 Bachelor of Science : Applied Management, Science - GPA :
  • Member of Alpha Chi Honor Society
  • Dean's List 2020, 2021
  • 3.97 GPA
Work History
Carvana LLC - JR. ENGAGEMENT ANALYST
City, STATE, 10/2021 - 05/2022
  • Data visualization experience using [SOFTWARE/PROGRAMS - e.g., Tableau, Aspect)
  • Performed complex reviews of remediated processes to ensure functionality and compliance
  • Analyzed customer conversations and interactions using advanced speech analytics solution to identify patterns and trends
  • Configured speech analytics platform to capture behavioral insights to measure quality and drive process improvements
  • Designed and develop workflow audits and define data strategies to identify critical issues and make recommendations to resolve them
  • Identified opportunities for improvements impacting customer experience and operating efficiencies.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Assisted Quality Assurance and several departments to improve client satisfaction.
  • Exercised critical thinking to resolve trend errors in weekly C-level reports.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
ADP - Payroll Client Support Specialist
City, STATE, 02/2018 - 10/2021
  • Worked with different tax types and each states differing requirements
  • Developed cross-references amendment reading software that cross-references ADP (PMEI) confirming wages are keyable for amendment reps
  • Consistently achieved over 90% YTD Satisfaction response rate from all payroll clients including Amazon
  • Used Product knowledge to communicate with customers, resolving issues, and assist with use of ADP products and systems
  • Successfully managed and completed new projects, requests, and cases with external clients and internal customers
  • Including retirement, tax contributions, and health care benefits
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
International Science And Engineering Fair - Volunteer Instructor
City, STATE, 01/2017 - 01/2017
  • For grades 6-12
  • Teaching inner-city high school students different ways Aquatic Biology can affect local ecosystems.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
Accomplishments

Founder /Project Delivery Manager LoveDebate, Mesa, AZ -

  • Website : LoveDebate.co
    Designed and created the first Debate-based Mobile dating
    application.
  • (Utility Patent Application ID: 15/929,440).
    Gathered requirements, defined scopes, allocated resources
    and established schedules meeting or exceeding project
    demands. Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Enforced alignment of project strategy with business objectives
    and made modifications to promote efficient project completion.
  • Resolved issues immediately ensuring project deliverables were
    not negatively impacted.
  • Managed deliverables and timeline cost and expectation of
    scope of project and reached 100% of all project milestones
  • Worked alongside QA Software engineer to test application on
    weekly basis.
  • Successfully released iOS beta versions in the App
    stores.
  • Reduced expenditures by effectively negotiating vendor and
    service contracts to drive savings.

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Resume Overview

School Attended

  • Grand Canyon University

Job Titles Held:

  • JR. ENGAGEMENT ANALYST
  • Payroll Client Support Specialist
  • Volunteer Instructor

Degrees

  • Bachelor of Science

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