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jr area manager resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
More than 10 years of experience in the travel industry. Demonstrated ability to lead people and get results; good judgment and strong team building skills. My experiences include: Planning and Problem Solving at both a strategic and functional level, Project Coordination, Relationship Management, Business Analysis and Marketing Development.
Highlights
Photoshop, Microsoft Office, Oracle, Sap, Xmind, Concur.
Education
City University of New York New York, NY. Expected in MBA : Business Administration and International Marketing - GPA : Business Administration and International Marketing
SEK International University Quito, Expected in BS : Hotel and Tourism Management - GPA : Hotel and Tourism Management
Union County College Cranford, NJ. Expected in AS : Marketing Management - GPA : Marketing Management Certificate, Business Analysis. Masterex Technologies. Cranbury, NJ. Training: Sales Techniques, Sustainable Development, Social Media Marketing, Principles of Project Management.
Accomplishments
Experience
Mygrant Glass - Jr Area Manager
San Jose, CA, 01/2010 - 01/2016
  • Led operations for multiple locations in North NJ including sales, marketing, P&L management, personnel, fleet, back office, vendor and customer relations.
  • Collaborated with Marketing Manager, Account Managers and General Manager to implement marketing strategies and initiatives tailored to target demographics.
  • Identified opportunities, strategic priorities and evaluated results.
  • Generated new accounts across a variety of industries that resulted in increased revenue YOY.
  • Built and maintained strong relations with clients.
  • Supported ongoing consultation and resolved issues promptly ensuring their satisfaction and retention.
  • Joined project meetings, assisted in the development of new products, gather requirements, kept calendars and records of critical data.
  • Prepared reports and recommendations.
  • Products included: 24/7, University Branch.
  • Improved competitive position by analyzing market conditions, shared knowledge with management; suggested actions and rental rates to maximize revenue and customer satisfaction.
  • Monitored locations' pricing strategies.
  • Forecasted demand and fleet distribution securing availability of inventory and utilization target.
  • Managed location budget, allocations and expense tracking.
  • Interacted with vendors to confirm services and payment updates.
  • Approved expense reports and verified payment of invoices.
  • Provided direction and guidance to new franchise locations and facilitated their training and onboarding process.
  • Accomplished and succeeded KPIs including ancillary revenue while keeping high quality of rental service.
  • Developed team including performance management, training, delegation, and accountability.
  • Awarded Highest Revenue Improvement Hertz location in New Jersey in 2014.
  • Increased revenue by 49% and pre-tax profit by 249%.
  • Decreased DOE by 6.3% average YOY.
  • Improved ancillary sales by 45%.
  • Developed new work flow processes that resulted in a 25% increase customer satisfaction & led Hertz employee engagement program, resulting in a 10% decrease in annual employee turnover.
Anthem, Inc. - Account Manager
Glendale, CA, 01/2009 - 01/2010
  • Cut Flowers Successfully managed all aspects of the sales development cycle.
  • Prepared proposals and contracts.
  • Developed the Hispanic Market generating a 15% revenue increase.
  • Provided exceptional customer service and guidance to clients on product availability.
  • Solved issues and difficult inquires to guarantee client satisfaction.
  • Collaborated with the Purchasing Team to initiate orders, kept track of standing orders, invoices and updated CRM.
Kimpton Hotels - Marketing Project Coordinator
Dallas, , Ecuador 01/2006 - 01/2007
  • Assisted with the development of sustainable travel packages, tour descriptions, operating plans and pricing.
  • Ensured tour programs are properly and consistently presented.
  • Coordinated advertising strategies, production and distribution of collateral and e-marketing applications.
  • Approved concepts, designs, online content and artwork.
  • Supervised production and decoration of special events.
  • Participated in Trade Shows Communicated products, promotions and pricing to Travel Agencies.
  • Compiled primary information on product and promotions penetration.
  • Prepared SWOT analysis and provided recommendations to Marketing Manager.
Hilton Colon Hotel - Front Office Assistant Manager
, , 01/2004 - 01/2006
  • Supervised front office personnel and ensured proper completion of duties for a 250 room hotel.
  • Awarded Hilton Quality Service in recognition for outstanding customer service.
  • Prepared monthly sales reports and occupancy forecasting.
  • Maximized room revenue and analyzed rate variance.
  • Maintained proper accounting and credit procedures.
  • Monitored room inventory, reservations and guest services relations.
  • Handled groups, house blocks and layovers.
  • Coordinated cross functional activities for guests' services including VIP lounge and conference room.
  • Identified operational challenges, conducted site inspections and solved customers' issues.
  • Conducted and analyzed surveys; managed the customer satisfaction improvement initiatives.
Languages
Spanish.
Skills
accounting, Photoshop, advertising, budget, Business Analysis, competitive, consultation, content, contracts, credit, CRM, client, clients, customer relations, customer satisfaction, customer service, direction, special events, expense reports, forecasting, front office, functional, General Manager, inventory, analyzing market, marketing strategies, marketing, Market, Marketing Manager, meetings, Microsoft Office, office, Oracle, performance management, personnel, pricing, pricing strategies, processes, profit, Project Management, proposals, Purchasing, Quality, Sales, sales development, sales reports, Sap, Spanish, strategic, surveys, tax, Trade Shows

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Resume Overview

School Attended

  • City University of New York
  • SEK International University
  • Union County College

Job Titles Held:

  • Jr Area Manager
  • Account Manager
  • Marketing Project Coordinator
  • Front Office Assistant Manager

Degrees

  • MBA
  • BS
  • AS

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