More than 10 years of experience in the travel industry. Demonstrated ability to lead people and get results; good judgment and strong team building skills. My experiences include: Planning and Problem Solving at both a strategic and functional level, Project Coordination, Relationship Management, Business Analysis and Marketing Development.
Photoshop, Microsoft Office, Oracle, Sap, Xmind, Concur.
Jr Area Manager January 2010 to January 2016The Hertz Corporation - Paramus, NJ
Led operations for multiple locations in North NJ including sales, marketing, P&L management, personnel, fleet, back office, vendor and customer relations.
Collaborated with Marketing Manager, Account Managers and General Manager to implement marketing strategies and initiatives tailored to target demographics.
Identified opportunities, strategic priorities and evaluated results.
Generated new accounts across a variety of industries that resulted in increased revenue YOY.
Built and maintained strong relations with clients.
Supported ongoing consultation and resolved issues promptly ensuring their satisfaction and retention.
Joined project meetings, assisted in the development of new products, gather requirements, kept calendars and records of critical data.
Prepared reports and recommendations.
Products included: 24/7, University Branch.
Improved competitive position by analyzing market conditions, shared knowledge with management; suggested actions and rental rates to maximize revenue and customer satisfaction.
Monitored locations' pricing strategies.
Forecasted demand and fleet distribution securing availability of inventory and utilization target.
Managed location budget, allocations and expense tracking.
Interacted with vendors to confirm services and payment updates.
Approved expense reports and verified payment of invoices.
Provided direction and guidance to new franchise locations and facilitated their training and onboarding process.
Accomplished and succeeded KPIs including ancillary revenue while keeping high quality of rental service.
Developed team including performance management, training, delegation, and accountability.
Awarded Highest Revenue Improvement Hertz location in New Jersey in 2014.
Increased revenue by 49% and pre-tax profit by 249%.
Decreased DOE by 6.3% average YOY.
Improved ancillary sales by 45%.
Developed new work flow processes that resulted in a 25% increase customer satisfaction & led Hertz employee engagement program, resulting in a 10% decrease in annual employee turnover.
Account Manager January 2009 to January 2010Hillcrest Garden - Paramus, NJ.
Cut Flowers Successfully managed all aspects of the sales development cycle.
Prepared proposals and contracts.
Developed the Hispanic Market generating a 15% revenue increase.
Provided exceptional customer service and guidance to clients on product availability.
Solved issues and difficult inquires to guarantee client satisfaction.
Collaborated with the Purchasing Team to initiate orders, kept track of standing orders, invoices and updated CRM.
Marketing Project Coordinator January 2006 to January 2007Gestión Cultural Turística - Quito, Ecuador
Assisted with the development of sustainable travel packages, tour descriptions, operating plans and pricing.
Ensured tour programs are properly and consistently presented.
Coordinated advertising strategies, production and distribution of collateral and e-marketing applications.
Approved concepts, designs, online content and artwork.
Supervised production and decoration of special events.
Participated in Trade Shows Communicated products, promotions and pricing to Travel Agencies.
Compiled primary information on product and promotions penetration.
Prepared SWOT analysis and provided recommendations to Marketing Manager.
Front Office Assistant Manager January 2004 to January 2006Hilton Colon Hotel
Supervised front office personnel and ensured proper completion of duties for a 250 room hotel.
Awarded Hilton Quality Service in recognition for outstanding customer service.
Prepared monthly sales reports and occupancy forecasting.
Maximized room revenue and analyzed rate variance.
Maintained proper accounting and credit procedures.
Monitored room inventory, reservations and guest services relations.
Handled groups, house blocks and layovers.
Coordinated cross functional activities for guests' services including VIP lounge and conference room.
Identified operational challenges, conducted site inspections and solved customers' issues.
Conducted and analyzed surveys; managed the customer satisfaction improvement initiatives.
MBA : Business Administration and International MarketingCity University of New York - New York, NY.Business Administration and International Marketing
BS : Hotel and Tourism ManagementSEK International University - Quito, EcuadorHotel and Tourism Management
AS : Marketing ManagementUnion County College - Cranford, NJ.Marketing Management Certificate, Business Analysis. Masterex Technologies. Cranbury, NJ.
Training: Sales Techniques, Sustainable Development, Social Media Marketing, Principles of Project Management.