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Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Reliable Carpenter's Assistant with strong mechanical acumen and experience supporting carpenters in projects. Detail-oriented with track record of high-quality and precise workmanship. Communicating with customers to convey project progress and issues.
Sharp Security Guard with demonstrated ability to assess suspicious situations and individuals and respond appropriately. Vigilant and watchful with exceptional skills in patrol and daily activity reports. Able to carry out instructions effectively.
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- Followed OSHA and corporate safety regulations and procedures.
- Promoted team safety by keeping work areas free of hazards.
- Shaped materials to exact measurements for job requirements using hand tools and power equipment.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Palletized merchandise for easy movement to sales floor locations.
- Updated signage to reflect new pricing or temporary promotional strategies.
- Stocked and rotated products, supplies and paper goods.
- Greeted customers and retrieved products requested.
- Checked shelves to ensure adequate stock.
- Noted current product inventory levels to support completion of order requests and audits.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Collected, sorted and checked baggage tags against flight lists.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Protected company inventory with well-organized and secure storage areas.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Followed customer instructions about placement of items and special considerations for handling.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Berkeley High School - Berkeley, CA
- 3.2 GPA
Treasure Island Job Corps - San Francisco, CA
- Completed professional development in [Carpentry]
- 2.9 GPA
- Completed continuing education in General Studies
- Student of the Month Recipient
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Resume Overview
School Attended
- Berkeley High School
- Treasure Island Job Corps
Job Titles Held:
- Journeyman Carpenter
- Guest Service Associate
- Stocker
- Baggage Handler
Degrees
- High School Diploma
- GED
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