Multi-unit Manager with successful record as a results-oriented leader that builds and retains high performance teams consistently delivering profits. Passionate about operations-process disciplines and financial management with emphasis on people development.
Operations Leadership & Management
Developed and grew Alabama market from 7 cafes running negative annual profit to 17 cafe's with $36 million in annual sales and 5.2 million in annual profits. Delivered 8 consecutive years of annual sales increases; Increased average weekly sales from $24,000 to $42,000. Managed team of 21 direct reports and 36 Assistant Managers. Opened 10 new cafes . Results achieved by focusing on operational excellence, clear and consistent communications and follow-up. 12 of 17 GM's are Joint Venture GM's. Achieved 50% General Manager and Assistant Manager promotions from with-in; through focused succession planning and people development.
Managed a 10 café district in St. Louis, with $17 million in annual sales. Implemented recruiting plan and increased skill level of management team in all cafés. Increased speed of service and customer loyalty metrics. Increased sales and profits 9% over prior year. Opened 2 new cafés in market.
GM of highest volume café in Saint Louis Market while obtaining my Master's Degree in Human Resources. Increased sales 15% over prior year.
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