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job placement specialist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Committed to maintaining data integrity
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Completed telephone training seminar
Work History
Job Placement Specialist, 09/2013 to 04/2014
Rock Valley CollegeRockford, IL,
  • Recruited area businesses for partnership
  •  Developed relationships with partners on grant Attended partnership meetings weekly
  • Developed workshops for youth participants.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
Job Coach, 02/2008 to 09/2014
Common SpiritPark Rapids, MN,
  • Worked with High Schools students from diverse backgrounds, within the Special Education Program (Learning Disabilities).
  • Recruited and helped students transition from high school to college/employment.
  • Developed Jobsites with area businesses.
  • Providing Excellent Customer Service.
  • Establish and maintaining effective relationships with.
  • Defused volatile customer situations calmly and courteously.
  • Evaluated consumer reports on a monthly basis.
  • Referred unresolved customer grievances to designated departments for further investigation.
Leasing Specialist, 2001 to 2005
Twg DevelopmentReading, PA,
  • Processed data entry on Department Information System (ECS) for all areas effecting client's electronic files Provided Case Management Services -
  •  Managed caseload of 375 clients
  •  Assisted in maintaining an average overall Lease Up rate of 98%
  • Conducted annual Reexaminations for existing families
  • Collaborated with departmental managers, inspectors, accountants, and landlords on status of client's housing assistance Demonstrated excellent customer service skills.
  • Managed high call volume with tact and professionalism.
  • Referred unresolved customer grievances to designated departments for further investigation.
Counselor, 2000 to 02/2008
Supportive Concepts For FamiliesGoleta Valley, CA,
  • Education and Employment Counseling Services.
  • Processed intakes/assessments - Kansas Client Placement Criteria (KCPC) Administering SASSI test to determine addiction severity and level of treatment.
  • Maintain client's progress reports for judicial system.
  • Worked with clients with disabilities.
  • Managed high call volume with tact and professionalism.
  • Gathered and verified all required customer information for tracking purposes.
Customer Service Representative, 01/2007 to 02/2008
Mechanics BankCity, State,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and chClaireging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
Education
Bachelor of Arts: Psychology, Expected in 5 2002 to Wichita State University - Wichita, KS
GPA:
    Psychology
  • Emphasis in Addictions Counseluing
  • Recipient of !st Generation in Family Scholarship
Bachelor of Arts: Gerontology, Expected in 2009 to Wichita State University - Wichita, KS
GPA:
Skills
Counseling, Client, clients, Excellent Customer Service, data entry, Internet savvy, meetings, Access, Excel, Outlook, 98, Microsoft Word, progress, workshops

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Resume Overview

School Attended

  • Wichita State University
  • Wichita State University

Job Titles Held:

  • Job Placement Specialist
  • Job Coach
  • Leasing Specialist
  • Counselor
  • Customer Service Representative

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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