Motivated Business Management professional seeks unique opportunity, to utilize diverse experiences in the public and private sectors. Where proven track record with internal/external customer orientation, attention to detail, and team building skills are highly rewarded. Key accomplishments include the following:
Recognized for results driven ability, integrity and consistency in collaboration with others to reach goals and apply innovative future directives in an organization having positive impact on the company and employees at large.
Job Coach/Placement Instructor, 01/2012
to Current FreshMinistries dba LifePoint Career Institute – Jacksonville,
Work with adult students in hospitality and/or nursing assistant vocational training, to ensure job placement in the industry after graduation, achieving 90% placement average in 6 months.
Oversee students' attendance; use best judgment on discipline, implement corrective action plans and/or expel students from the program who fail to comply with school policy.
Coordinate/schedule interviews with potential employers.
Build relationships with local employers' for-hire or internship opportunities.
Create/maintain database of student information, employers, and job leads.
Responsible for coordinating career/resource fairs; with proven results of job seekers obtaining employment.
Recruit potential employers for speaking opportunities for academic programs.
Conduct research for meeting grant objective and goals; successfully for 2 years have exceeded those goals and objective on a monthly basis.
Critique and provide feedback to students with enhancing resume writing and interview skills for job placement.
Create curriculum for personal and professional development for job readiness and personal growth.
Facilitate workshops on topics such as: effective/targeted job search and resume/cover letter writing.
Assist with interviewing potential students during enrollment process.
Utilizes effective decision making insight regarding accepting students into the program.
Exceeded monthly goals and objectives stated in the voluntary public school choice and parent resource center grant agreement and performance report.
Facilitated parent training workshops and served as a liaison between target schools and parent/families of schools by educating, encouraging, and engaging parents on the unbiased school choice options.
Developed partnerships with local agencies to enhance programs.
Facilitated life skills workshops for the youth as part of the program.
Economic Specialist I, 01/2010
to 01/2011 State of Florida – Jacksonville,
Answered informational calls regarding public assistance policy, procedures, and information on pending cases.
Entered data on applicant/recipient and their household members into the reported change WEB site, based on intake of caller information.
Dealt calmly and effectively with high stress situations.
Made referrals to community partners to assist client livelihood.
Met and exceeded call center expectations required for the position.
Researched clients information by utilizing various systems operated by the State of Florida.
Analyzed client information in the database to determine eligibility for public assistance.
Account Service Representative, 01/2005
to 01/2010 ADT Security Service – Jacksonville,
Managed various systems with effectiveness and efficiency in regards to assist customers.
Analyzed customers billing statements for accuracy and discrepancies.
Assisted with explaining to customer's information as it pertain to their billing statements.
Partnered with and supported Management Team.
Resolved escalated customer issues, as assigned.
Coached and provided feedback to team members for effective and efficient job performance.
Assisted training department with new hires on the job training, provided feedback, ensured new hire proficiency to assist customers in a timely and effective manner.
Sales Associate/ Customer Service Representative, 01/2001
to 06/2005 AT&T Telecommunications – Jacksonville,
Answered incoming calls to achieve assigned sales goals quarterly and annually.
Entered customers' information into database systems to set up new and existing accounts.
Researched and analyzed customers monthly billing statements to ensure bill was accurate.
Provided accurate information to explain customers billing statements.
Resolved any discrepancies with customers billing statements to satisfy the customer.
Maintained communications with customers until accounts were opened.
Achieved sales goals through need based questions and recommendation of products.
Achieved and maintained satisfactory quality monitoring and efficiency goals.
Masters of Science: Human Resource Management,
1 2015 Southern New Hampshire University - Human Resource Management
Bachelor Science Degree: Management,
8 2012 University of Phoenix - Management
Associate Degree: Business Management and Technology,
2 2009 Florida Technical College of Jacksonville - Business Management and Technology
academic, billing, call center, Credit, client, clients, customer service, database, decision making, Excel, PowerPoint, Microsoft Word, nursing, presentations, public speaker, speaking, quality, research, sales, trainer, WEB site, workshops