Seeking to expand my horizons as a manager in a stable, long-term environment.
Verified that all merchandising standards were maintained on a daily basis.
Demonstrated that customers come first by serving them with a sense of urgency.
Offered exceptional customer service to differentiate and promote the company brand.
Placed special orders and called other stores to find desired items.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on special order forms.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Maintained friendly and professional customer interactions.
Placed special merchandise orders for customers.
Answered customers' questions and addressed problems and complaints in person and via phone.
Described use and operation of merchandise to customers.
Shared product knowledge with customers while making personal recommendations.
Recommended and helped customers select merchandise based on their needs.
Received and processed cash and credit payments for in-store purchases.
Monitored customer preferences to determine focus of sales efforts.
Trained new employees on company customer service policies and service level standards.
Maintained visually appealing and effective displays for the entire store.
Kept the showroom clean and maintained neat, orderly product displays.
Designed displays to make the store experience interactive and engaging.
Arranged items in favorable positions and areas of the store for optimal sales.
Displayed the appropriate signage for products and sales promotions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Marked clearance products with updated price tags.
Organized and located inventory and updated store spreadsheets.
Managed the purchasing process for the entire department.
Upheld stock levels and proper pricing for multiple product lines.
Conducted staff meetings with sales personnel to introduce new merchandise.
Researched current and past business performance using online systems and available reports.
Assisted in gathering and moving materials and equipment for the assigned displays.
Replenished floor stock and processed shipments to ensure product availability for customers.
Received, opened, unpacked and issued sales floor merchandise.
Compared merchandise invoices to items actually received to ensure that shipments are correct.
Took inventory and examined merchandise to identify items to be reordered or replenished.
Checked inventory records to determine availability of requested merchandise.
Stored items in an orderly and accessible manner in supply rooms, and other areas.
Requisitioned and maintained inventories of materials or supplies necessary to meet production demands.
Disposed of damaged or defective items, or return them to vendors.
Adjusted inventory records to reflect product movement.
customer services, Inventory, Exchange, policies, reading, sales, tables
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