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JDC Case Manager Resume Example

Resume Score: 90%

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JDC CASE MANAGER
Professional Summary

To acquire a position that will allow me to gain experience and further my

education. I am interested in the medical field, nursing to be precise. I Enjoy hard work as well as have a great desire for personal challenge. Committed to delivering high quality results with little supervision.Dedicated and focused, well at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Licenses

CPR and First Aide

Skill Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Dedicated team player
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Strong interpersonal skills
  • Understands grammar
  • Meeting planning
  • Self-starter
  • Medical terminology
  • Report writing
  • Report development
  • Schedule management
  • Detailed meeting minutes
  • Billing and coding
  • Patient charting
  • Insurance eligibility verifications
Professional Experience
JDC Case Manager05/2011 to CurrentCounty Of Bernalillo/Youth Service Center Community Custody ProgramAlbuquerque, NM

- Receive, screen and complete assessment interviews with CCP (Community Custody Program) youth as well as their families - Facilitate the transition of the youth from the detention center to reunite them back into their community. - Assist CCP youth and their families in accessing, utilizing and understanding the juvenile justice process - Assist CCP youth in establishing and developing contact with support agencies - Development of a safety crisis plan with CCP youth and their families - Create and maintain service plans with social workers and/or counselors - Assist CCP youth in obtaining Social Service benefits including but not limited to Medicaid, WIC, Food stamps and housing - Complete and maintain proper documentation and records for CCP youth - Serve as a member of the Behavioral Health team and coordinate case management assessments with members of the Multi-disciplinary team - Network with outside agencies and other departments to ensure the proper care and processing of CCP youth - Provide supportive and nurturing guidance to CCP youth during case management process - Connect and maintain positive and professional relationships with community agencies, resources and professionals for the proper management and guidance of CCP youth cases -Maintain communication with Judges, Public Defenders, District Attorneys, and Juvenile Probation -Compose and send typed Court Reports to all parties involved with the CCP youth's case, which provides an update of the youth's progress -Receive and communicate Court Dockets -Attend Court on behalf of the program when needed -Assist in the Alternatives to Detention National Model Site Presentation to Juvenile Detention Sites Nationally -Present data and updates to the Juvenile Justice Board -Participate in the monthly Alternatives to Detention meetings that include (Juvenile probation officers, District Attorneys, Public Defenders, CYFD statistician, Community organizations, and Court Organized Programs) -Assist in ACA Audit in the YSC training department -Attend meetings to collaborate resources for our program/youth -Assist in creating and opening the South Valley Youth Reporting Center -Assist in creating new contracts for new organizations/programs -Assisted in scoring a proposal for the Reporting Center -Assist with programming at the Girls Reporting Center and Youth Reporting Center -Data entry/tracking on spreadsheets for quarterly reports -Data entry into MIS (Practima) Program for monthly statistical reports -Entering and distributing the outcome of the youth's Detention (Court) Hearing on word template -Entering Daily Census into MIS -Ordering of office supplies through SAP and through Sandia Office Supply -Filing court and office documents in the clerks office

Administrative Technician07/2008 to 05/2011County Of Bernalillo/Youth Services Center-Children's Mental Health ClinicAlbuquerque, NM

The Children's Community Mental Health Clinic is located at the Youth Services Center and served youth involved in the Juvenile Justice System. I was responsible for the following duties: • Receptionist- Processing referrals (contacting families to schedule appointments, entering data into MIS, Checking Insurance Eligibility) * Maintain client data to assure all data was up to date and accurate. • Scheduling of all appointments • Checking clients in • Preparing client charts for the providers (Therapists, Psychologist, Psychiatrists) • Filing • Answering multi-line phones • Certified to place clients on Medicaid • Assisted with billing claims to insurance companies • Assisted providers by completing vital signs on client • Called clients for script pick up • Typed client progress/court documents/letters for the Therapists, Psychologist, Psychiatrists

Administrative Assistant06/2006 to 07/2008County Of Bernalillo/Youth Service Center Children's Community Mental Health ClinicAlbuquerque, New Mexico

The Children's Community Mental Health Clinic is located at the Youth Services Center and served youth involved in the Juvenile Justice System. I was responsible for the following duties: • Receptionist- Processing referrals (contacting families to schedule appointments, entering data into MIS, Checking Insurance Eligibility) • Scheduling of all appointments • Checking clients in • Getting client charts ready for the providers (Therapists, Psychologist, Psychiatrists) • Filing • Answering phones • I am certified to complete appropriate forms to get clients on Medicaid. • Assisted with billing • Assisted providers by completing vital signs on client • Called clients for script pick up • Typed letters for the Therapists, Psychologist, Psychiatrists. I was part time in the Bernalillo County Community Custody Program completing Administrative duties such as: • Entering data • Filing • Keeping documents updated and stocked • Monthly data reports • Data entry for the Boy/Girls youth reporting center • Ordering of office supplies

Intern03/2006 to 06/2006Bernalillo County Juvenile Detention CenterChildren's Community Mental Health ClinicAlbuquerque, New Mexico

The Children's Community Mental Health Clinic is located at the Youth Services Center and served youth involved in the Juvenile Justice System. I was responsible for the following duties: • Receptionist- Processing referrals (contacting families to schedule appointments, entering data into MIS, Checking Insurance Eligibility) • Scheduling of all appointments • Checking clients in • Getting client charts ready for the providers (Therapists, Psychologist, Psychiatrists) • Filing • Answering phones • I am certified to complete appropriate forms to get clients on Medicaid. • Assisted with billing • Assisted providers by completing vital signs on client • Called clients for script pick up • Typed letters for the Therapists, Psychologist, Psychiatrists. I was part time in the Bernalillo County Community Custody Program completing Administrative duties such as: • Entering data • Filing • Keeping documents updated and stocked • Monthly data reports • Data entry for the Boy/Girls youth reporting center • Ordering of office supplies

Customer Merchandise Pick Up Clerk07/2005 to 03/2006American Home FurnitureAlbuquerque, NM
  • To ensure the satisfaction of the customers.
  • Answer phones concerning questions about merchandise.
  • Input data and important dates into the computer(DOS).
  • Inventory, paperwork, interaction with customers.
  • General customer service.
Childcare Provider01/2004 to 07/2005Jelly Bean Junction DaycareAlbuquerque, NM
  • Academic enhancement and literacy, storybook reading, storytelling.
  • Participate in feeding, clothing/diapers and playground duties.
  • Activities planning
  • Facility sanitizing, cleanliness and maintenance.
  • Strong communication with parents
Deli Attendant / Cashier01/2004 to 01/2005Subway of EdgewoodAlbuquerque, NM
  • Cashier, food prep, customer service, training for shift leader.
  • Location was one of two top stores in the state.
  • Opening/closing procedures, inventory, maintenance.
  • Certificate for suggestive selling practices to a secret shopper.
Waitress / Cashier01/2001 to 01/2001El Comedor de AnayaAlbuquerque, NM
  • Waitress
  • Customer service, cashier, side work pertaining to position.
  • Opening/closing procedures.
Receptionist01/1999 to 01/2001The Sign Source PlusAlbuquerque, NM
  • Customer services, sign manufacture, quick copy center, cashier.
  • Phone operation, Inventory, stocking, collating, and bindery.
Customer Service Representative01/2000 to 01/2000The ConnectionMoriarty, NM
  • Trained for customer service, trouble shooting, suggestive selling.
Education and Training
Associate of Arts: Children Youth and FamilyChild, Youth, Family Development with Focus in Social Work2014CNMAlbuquerque, NM, US
Diploma2005Moriarty High SchoolMoriarty, NM
Select One: NursingCNMAlbuquerque, NM, US

Attended from 2005 - 2010. I took a break and went back to school in 2013 to earn a degree in Child, Youth, Family Development with Focus in Social Work. I plan to go back to obtain my Bachelors degree in Nursing.

Interests

Volunteer for Big Brother Big Sister

I graduated from CNM with an associates in Child, Youth, and Family Development with a concentration in Social work. I am continuing my education to earn a degree in Nursing.

Skills

Patient-focused care

Medical terminology 

Excellent interpersonal skills

Compassionate and trustworthy caregiver

Time management

Detail-oriented

Effectively interacts with patients and families.

Preparation of healthy meals and snacks

Wound care

Charting and record keeping

Valid New Mexico driver's license

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Resume Overview

Companies Worked For:

  • County Of Bernalillo/Youth Service Center Community Custody Program
  • County Of Bernalillo/Youth Services Center-Children's Mental Health Clinic
  • County Of Bernalillo/Youth Service Center Children's Community Mental Health Clinic
  • Bernalillo County Juvenile Detention CenterChildren's Community Mental Health Clinic
  • American Home Furniture
  • Jelly Bean Junction Daycare
  • Subway of Edgewood
  • El Comedor de Anaya
  • The Sign Source Plus
  • The Connection

School Attended

  • CNM
  • Moriarty High School

Job Titles Held:

  • JDC Case Manager
  • Administrative Technician
  • Administrative Assistant
  • Intern
  • Customer Merchandise Pick Up Clerk
  • Childcare Provider
  • Deli Attendant / Cashier
  • Waitress / Cashier
  • Receptionist
  • Customer Service Representative

Degrees

  • Associate of Arts : Children Youth and FamilyChild, Youth, Family Development with Focus in Social Work 2014
    Diploma 2005
    Select One : Nursing

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