I create positive experiences for customers and consider myself a tech nerd. I look for ways to make things better,
more attractive, and easier. I gained excellent interpersonal and problem-solving skills as a Senior Specialist at Apple. With my skills, background, and passion for learning new technologies, I can be a valuable asset to Lake Michigan Credit Union. I am looking to relocate to Grand Rapids to be closer to family and friends. I pride myself on having immense dedication in the things I pursue, and I hope LMCU is my next.
iTunes Senior Advisor09/2013 to 02/2017AppleAustin, TX
Took ownership of cases by investigating, troubleshooting and resolving customer issues
Determined the right team to resolve complex problems with accounts
Bridged communication between engineering, customers, and other Apple departments
Maintained an above expected customer satisfaction rating the entire duration of role
Prevented fraud by identifying patterns with purchasing and helping customers recover compromised accounts
Promoted by upper management for consistent high performance statistics including, but not limited to, impeccable customer satisfaction ratings
iTunes Chat Advisor09/2012 to 09/2013AppleAustin, TX
Maintained an above average customer satisfaction rating the entire duration of my role
Created text expander scripts increasing efficiency used by many advisors at Apple
Mentored new advisors on job duties and the company culture
Worked with an elite team in reporting issues discussed on the Apple Support Community
Bachelor of Arts: Public Relations2011Central Michigan UniversityMount Pleasant, MI, USA
Skilled with computers and multiple operating systems (macOS, Windows, Linux). Years of experience using Office applications (Word, Excel, Outlook). Worked as a public relations intern for the March of Dimes where I managed social media and graphic design materials. Highly skilled in personal communication and interacting with a wide variety of people. Passion for graphic design (Adobe CS). Skilled in copywriting for TV, radio and the web and creating press releases.