ITIL certified results-driven IT Professional with experience in ITSM implementation with diverse industry experience in banking, telecommunications, food/beverage and health care.
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Skills | Experience | Total Years | Last Used | |||
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MS Office Suite | Expert | 13 | Present | |||
ITIL Best Practices | Experienced | 8 | Present |
Requirements Analysis
Leadership
Relationship Retention
Process Improvement
ITSM Implementations
Project Administration
Operational Maturity Model Refresh Project - Implementation Date 4/2006
ITAM Transformation Project - Cadbury Schweppes - Implementation Date 6/2006
IT Asset Management Assessment Lead
HPSD - Change Management Migration Project – Best Buy – Implementation Date 1/2007
Project Manager
ECMS Migration Project – Implementation Date 12/2005
Change Process Improvements
Change Management Operations
ITSM Phase I Deployment Project - Implementation Date 3/2005
ITSM Phase I - Training Plan
HP Open View Service Desk - Administrator
Enterprise Change Integration Project (Service Desk module) - Implemented 12/2004
Configuration Management (CMDB module) - Implemented 02/2004
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