ITIL Change Management
IT Disaster Recovery Management
ITIL Release Management
Critical Situation Management
Project test Management
Threat Vulnerability Management
Service Request Management
HP SM & HP QC
• ITIL V3 Foundation Certified
• ITIL Intermediate Certified.
• ITIL Service Strategy Certified
• ITIL Service Design Certified
• ITIL Service Transition Certified
• ITIL Service Operation Certified
• ITIL Continuous Service Improvement Certified.
• Service now Administrator Trained.
• Configure the CMDB
Result oriented professional with 14 years of experience in IT and ITSM based on ITIL Best Practice principles thereby managing the entire IT Infrastructure & Operations, ensuring Business Continuity Protocols and Project Management with expertise into core process areas of Change, Release & Deployment Management and process implementation in ITSM tools. Have acquired experience as an IT professional across a diverse set of industries: Financial Services,Banking,Retail & Personal Credit card, Oil & Gas, and Health.
-> Change success improved from 92% to above 98%.
-> Reduced emergency change improved from 5% to less than 1 %
-> Cycle time reduction for creating change by 42%
-> Automating the Service Management performance metrics
-> Formulate the non-intrusive approval process.
-> Standardize the risk assessment for Changes request
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