- Work History
- ITIL Change Management
- Williams Companies Inc. - ITIL Consultant ITIL Release Management
- Tulsa, OK Incident Management
- 10/2013 - Current Critical Situation Management
- Analyze the gap, design and build process around Incident, Problem Management
- Major Incident, Problem, Change, Service Request and Release & IT Service Request Management
- Deployment Management. IT Disaster Recovery Management
- Design and formulate processes documents, workflows, user guides ITIL Release Management
- and instructions. Project test Management
- Chairing Change Advisory/Approval Boards and CAPA (Problem Threat Vulnerability Management
- boards) Meeting Interdepartmental Communication
- Coordinating Change Freezes, Heightened Awareness and Business Service Now
- Events impacting multiple Business Units Remedy
- Provide leadership and coaching to team members as well as external HP SM & HP QC
- resources, by outlining process alignment for the organization. LDRPS
- Focuses on process analysis and re-engineering, with an understanding ASSURANCE CM
- of technical problems and solutions as they relate to the current and ARCHER
- future environment. Mainframe - Vision Plus
- Single point of contact for process, communicate with process managers AS400, VSAM
- and management escalations.
- Drive Major Incident communications and process.
- Coordinates day-to-day execution of the processes to enable effective
- monitoring, control and support of service delivery
| - AS400, Asset Management, auditing, business processes, Catalog, Change Management, Change
- Management, coaching, Consultant, Credit, delivery, Disaster Recovery, documentation, Driving, fashion, Functional, HP, ITIL, leadership, logging, Mainframe, managing, meetings, access, window, 98, policies, process analysis and re-engineering, processes, improve process, Quality, reporting, Requirement, Retail, SLA, technical assistance, translating, Vision Plus, VSAM, workflow
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