itc system administrator resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned System Administrator with 16-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Successful Computer Technician qualified to upgrade networks, software and hardware. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Skills
User Support
Performance Monitoring and Optimization
Hardware Installation
Software Management
Technical Troubleshooting
Team Collaboration
Verbal and Written Communication
Application Configuration
Data Backup
Problem Solving
VoIP Systems
Decision Making
Work History
04/2013 to CurrentITC System AdministratorBooz Allen Hamilton Inc. | Las Vegas, NV,
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Monitored networks and network devices to resolve technical problems quickly.
Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Planned and implemented upgrades to system hardware and software, resulting in technological advancement.
Made recommendations regarding information technology infrastructure overhauls.
Resolved issues and escalated problems with knowledgeable support and quality service.
Led server infrastructure development, quality assurance, staging and production systems.
Diagnosed and executed resolution for all network and server issues.
Resolved problems, improved operations and provided exceptional service.
Created plans and communicated deadlines to ensure projects were completed on time.
Worked closely with supervisor, manager and IT security department to maintain optimum levels of communication to effectively and efficiently complete projects.
Working experience with Azure and intuning computers.
Managed Altiris/Microsoft SCCM deployments in a large-scale global environment; oversaw deployments of large and complex applications targeted for mass audience.
Adhered to the firm's patch deployment process.
Supervised and trained newly hired consultants to support the integration.
Assisted with Windows XP/Win 7 migration to windows 10 / Intuning.
Experience with maintaining and supporting computer hardware, operating system, software, network protocols, internet technology and windows services.
04/2011 to 03/2012Network EngineerCognizant Technology Solutions | Blue Bell, PA, India
Handling escalation calls for known or unknown issues (LAN & WAN).
Hands on experience with multiple home support products.
Boundary less support for all networking products, issues related with Operating Systems.
Configuring the wireless settings, by enabling the security protocols, enabling port forwarding, address reservation.
Monitoring the attached devices.
Configuring the IP Camera.
Installing and configuring wired & wireless print server.
Configuring Ethernet and wireless printers All-in-ones, MFD (Multi-function device).
Configuring the various email clients.
Installing Antivirus Products and updating DAT Signatures.
Knowledge of troubleshooting products from Net gear, Linksys, Belkin, HP, Dell, IBM, Sony, Apple.
Technical troubleshooting of Microsoft Windows XP to Windows 10.
Troubleshooting hardware and networking issues.
Operating System & pre-installed software.
Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
09/2005 to 11/2010Subject Matter ExpertSutherland Global Service | City, STATE,
Career started as Customer Service Executive on March 06.
Promoted as Sr.
Customer Support Executive on Sep’2008 and dedicatedly mentored the McAfee Support Team.
Promoted as Subject Matter Expert on July 2009 where I led and motivated numerous crews ranging from 30-35 members during my employment at Sutherland Global Services.
Promoted as Acting Team Leader to handle a team of 25 associates from October 2009 and consistently achieved the client targets set for the Team.
Major Contribution & Role:.
Process Writer for McAfee.
Management & Development.
Recruiter for hiring.
Trainer with Process Development.
Best Trainer for maintaining Pilot batch in Cochin.
Designed and prepared technical reports, studies and related documentation.
Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract.
Assembled, installed and tested new equipment and assisted users in understanding general functions of newly installed equipment.
Conducted data system studies to prepare documentation and specifications for proposals.
Installed, configured and monitored local and wide-area networks, hardware and software.
Documented client progress through case notes and documentation.
Education
Expected in to to Bachelors | Computer ApplicationMadras University, Chennai, GPA:
Expected in to to Associate in Engineering Technology | Computer TechnologyVLB JanakiAmmal College, Coimbatore, GPA:
Expected in to to Associate Degree | , , GPA:
Certifications
Certified: Microsoft Certified IT Professional (MCITP)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.