it telecommunications project coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated, organized and team-oriented office professional desiring an Administrative Assistant position with the USGA's Handicap and Club Licensing organization Significant years of experience managing multiple assignments in a fast-paced, corporate Information Technology office environment Proficient in accurately maintaining standard and complex information in large databases and independently gathering data and resolving problems Strong skills in performing office administration tasks, managing departmental office schedules and supplies, preparing correspondence, shipping, invoicing, handling telephone calls and coordinating equipment repairs Courteous, reliable and resourceful individual who genuinely takes pride in her work, enjoys assisting others and desires to provide a valuable service to the organization Qualifications Strong verbal and written communications skills Extensive experience coordinating office Works well independently and with teams equipment service repairs and installations Excellent organizational and data gathering skills Excellent Internet application skills Productive with meticulous attention to detail Flexible and able to adapt to changing priorities Highly experienced with MS Excel and MS Word and deadlines Performs data entry/database updates accurately Dedicated to improving office and systems Courteously handles phone calls and messages procedures
Work History
, -
Data Processing Department ,
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
IT Telecommunications Project Coordinator, 04/2001 - 09/2009
City Of Cincinnati, Oh Cincinnati, OH,
  • Coordinated monthly, technical and project status meetings for a group of 25 IT Telecommunications managers and directors.
  • Using computer-based calendaring tools, determined open dates/times in attendees' schedules, released formal invitation to participate, tracked acceptance, assembled and distributed discussion materials Set up and pretested telephone conferencing services, presentation equipment and ensured any problems were resolved Using MS Word, documented meeting attendance, prepared concise minutes and accurately captured assigned action items for the attendees B.
  • Responsible for creating and accurately maintaining a new, corporate database called NetQoS (Network Quality of Service).
  • NetQoS database replaced outdated, manually-maintained information about the computer equipment and network services at each of 150+ sites globally.
  • Data entered was standard office information as well as critical technical information used by internal IT groups and external service providers to manage critical network operations.
  • Gathered pertinent information, consolidated logically within MS Excel spreadsheets Using data from spreadsheets, entered information into database and verified accuracy Examples of data entered for each site included personal computer inventory, equipment model and serial numbers, technical specifications for telecommunications/network services, leasing agreements, software licensing subscriptions, data security provisions and general site contact information Created custom reports from the NetQoS system, updated documentation manuals and distributed to technical support staff, management and our service providers (AT&T, IBM).
  • Responsible for daily operational support of the NetQoS system and database which included getting technical issues (hardware and application) resolved, renewing licensing agreements and support contracts C.
  • Following the corporate announcement in 2007 that our company (National Starch and Chemical Company - Adhesives Division) was sold to Henkel of America, Inc., was selected to participate in a major project to transition computer and network services to the new company's infrastructure.
  • Provided extensive administrative support to the team.
  • For over 80 locations in U.S.
  • and globally, created and placed intricate orders for new network services Corresponded via email and telephone conference calls with site and technical personnel to schedule network conversions Created numerous, complex MS Excel spreadsheets used to track orders, equipment deliveries, installation dates and to document user testing/acceptance results and track charges/service invoices.
  • Coordinated specific date and time for each of the 80+ location cutovers based on schedules of multiple technical and support teams (internally and from AT&T and IBM).
  • Maintained a detailed activity/tasks completed log in MS Excel during each site's transition to the new network facilities.
  • Accurately documented overall project progress and technical issues, closely tracked the allocated time for completing the work and escalated problems to management when necessary.
  • Worked to ensured that computer users/customers at each location received high quality and professional service Prepared weekly status update reports in MS Word summarizing for management of both NSC and Henkel, the new company, the accomplishments and issues encountered.
IT Telecommunications Analyst, 02/1992 - 03/2001
Trinity Health Systems Inc Velva, ND,
  • Provided significant administrative and systems support for a major IT project which required installation of new personal computers.
  • local area networks and nationwide telecommunications network.
  • These major changes were required to support the implementation of an application called SAP.
  • SAP was vital to the operations and profitability of the company as it was the new source for customer orders, product inventory, accounting and financial functions.
  • As liaison between the IT department and our site engineering group, coordinated work required to create a new computer room for the SAP servers, printers and monitoring devices Identified requirements for physical space, electricity, environmental and security access Developed MS Excel spreadsheets and entered all pertinent equipment and technical specifications regarding the new room Prepared detailed diagrams using MS Visio to document placement of hardware, cabling connections and equipment cabinets/shelving Reviewed and processed invoices after management approvals B.
  • Coordinated the project to install a new telecommunications network technology from Sprint, called Frame Relay, to support the SAP application.
  • The new service was implemented at approximately 30 U.S.-based locations.
  • Performed a broad range of administrative tasks required to manage project Designed an MS Excel workbook containing data logically separated into individual spreadsheets and entered information required by this project Maintained spreadsheets to track project tasks and assignments Prepared in MS Word and MS Excel instructions information and summarized technical guides; assembled and shipped manuals to office managers throughout the U.S.
  • Accurately tracked the removal of old network equipment from each U.S.
  • network location and verified it was returned and received by the leasing vendor Worked extra time as required to complete all administrative assignments efficiently and ahead of schedule in effort to meet stringent deadlines Created complex MS Excel spreadsheets requiring built-in calculations to determine bandwidth capacity requirements to be ordered for each SAP location Learned and mastered using and updated new databases provided to us by our suppliers and service providers.
  • Used Sprint's trouble ticket and reporting database , Telsource's communications access hardware inventory database and IBM's Help Desk database for personal computer issues.
Computer Programmer/Analyst, 07/1979 - 07/1992
National Starch And Chemical Company City, STATE,
  • Responsible for designing, coding, testing and installation of computer systems to automate business functions and support technical operations Designed and implemented a financial fixed asset system for NSC's subsidiary accounting managers; provided training and ongoing programming support Created a project scheduling system with a database file for data processing management to use for planning and tracking resources Evaluated capabilities of new word processing systems and developed recommendations with costs to management In addition to computer programming role, in 1982, accepted the opportunity to work on data communications projects for the department.
  • Completed technical training classes in data communications Built working knowledge base of networking technologies Researched, assisted in design and implementation of the company's first data network Placed orders for AT&T private lines and Infotron statistical multiplexing hardware for three large U.S.
  • locations Established the companies first network control center and help desk Provided daily support for the users on the network and resolved connectivity and computer performance issues Created network documentation using word processing applications available With the shift from computer programming to office communications technologies, assisted a colleague with all tasks associated with installing the company's first, on-site telephone system.
  • The system was a Northern Telecom SL1 sized for 1500 users on the local Bridgewater campus.
  • Completed training and certification for programming the new telephone system/PBX Mastered ability to update database on telephone system for system, feature and user handset functionality Assisted in recording voice menus for call center groups and providing user training Placed trouble calls to wiring vendor and tracked repairs to completion.
Secretary, 06/1976 - 07/1979
National Starch And Chemical Company City, STATE,
  • Performed standard office functions including typing and filing Handled meeting schedules for department of about 15 people Copied and assembled binders of computer system documentation and manuals This was an entry-level, permanent part-time position which led me to the field of computer programming.
MS Office training certifications in MS Word, MS Excel Telecommunications hardware programming certifications from successfully completed training at Cisco, NorTel, IBM, AT&T, Sprint, Infotron and many other companies Telecommunications related database system training certifications from NetQoS, IPControl, Lotus Notes
Associate of Applied Science: Computer Programming & Systems Analysis, Expected in 1 1979
Somerset County College - , NJ
GPA: GPA: 3.5
Status - Computer Programming & Systems Analysis GPA: 3.5 Received Certificates for Training Completed: Technical and Corporate National Starch and Chemical Company-Provided Training Bridgewater & US Facilities, NJ, PA, MA, NY, USA
Professional Affiliations

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School Attended

  • Somerset County College

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  • Associate of Applied Science

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