Results-driven IT management with over 20 years of experience in diverse industries, including banking, and property & casualty. Expertise includes team leadership, technical architecture, training and development, agile execution, and organizational transformation. Dynamic, resourceful, and extremely driven individual with a deep
passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and
exceed desired expectations.
Building High Performing teams
Motivating highly technical team members
Recruitment of high-caliber technical talent
Test Driven Development
Agile Workstream Operational Model (AWSOM):
Created and executed new agile operational model in the Bank which resulted in the deduction of 25% of overhead from scrum teams.
Reduced time to market from 100 to 54 days across the bank with this new operational model.
Efficiency gained from this operational model allowed our business partners to re-allocated on average 3% of their overall budget to new high-priority items.
IT Academy Training Program:
Spearheaded and drove new training program for all software developers across the enterprise to learn critical technical skills.
Resulted in improved overall system quality and return to service availability.
Selected out or more than 300 leaders to transform USAA to be more of a technology company in leadership, culture, and talent.
IT Technical DirectorOct 2014 to Current USAA － Plano, TX
Stood up IT Bank organization in the Plano office, which has grown from 5 employees in 2014 to more than 100 employees to date with a projected growth of more than 250 employees by 2018.
Hired, trained and mentored all bank management in the Plano office.
Managed Bank portfolio of around $40 million for primary banking software applications.
Led teams in the coordinated management of new bank deposit software system from old legacy technology to a distributed platform.
IT Technical ManagerOct 2009 to Oct 2014 USAA － San Antonio, TX
Lead software infrastructure teams that focused on delivering reusable common frameworks that supported the enterprise application development teams.
Stood up Member Service Representative (MSRs) Lab teams that focused on delivering software capabilities for all MSRs across the enterprise.
Managed Bank primary banking teams that focused on delivering primary banking software capabilities for USAA banking customers.
Lead Software DeveloperJun 2004 to Oct 2009 USAA － San Antonio, TX
Led team in the designing and development of core customer services using SOA architecture.
Held technical training seminars for all levels of software developers to enhance their technical skills.
Designed and develop property & casualty homeowner quote/acquisition application.
Software Engineer ConsultantSep 2000 to Jun 2004 AEM Corp. － San Antonio, TX
Designed and developed claim adjudication system for EyeMed formerly knows as Cole Managed Vision.
Helped develop loan origination system for the Department of Education.
Coded Resource Management System for Kratos/SecureInfo.
Education and Training
Bachelor of Science, Information SystemsCapella Univerity