Accomplished, results-oriented business analyst with over fourteen years of healthcare experience offering unique combination of technical, client service, project management and training expertise contributing to solid business success. Adept at software application installation, implementation, database management and troubleshooting of complex application related issues. Notable success in improving efficiency, maximizing business operations, and productivity through targeted analysis and improvement of existing organizational systems. Strong communication, presentation, and interpersonal skills facilitating effective interaction with individuals at all levels.
Education and Training
Business AdministrationSt. Louis Community College, Saint Louis, Missouri
Computer Technology CertificationRankin Technical College, Saint Louis, Missouri
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Touchette Regional HospitalCentreville, ILIT Systems Analyst III12/2012 to Current
Touchette Regional Hospital (TRH) is the result of the merger of two hospitals, and subsequent closure of one hospital, in the same service area.
The hospital is a safety net facility that is apart of Southern Illinois Healthcare Foundation (SIHF), a large FQHC with over 30 health centers throughout Southwestern Illinois with a mission to provide quality healthcare for the uninsured, underinsured and vulnerable populations in the region.
As an IT Systems Analyst of SIHF/TRH, some notable accomplishments included: Served as Client Project Lead for execution of cloud based electronic health record and practice management implementation, athenaHealth, which also includes patient portal/communicator and document management services throughout 32 health centers.
Oversee all practice management and EHR table structure to ensure project deliverables were met.
Provide direction and support to clinical and financial implementation teams and project working groups.
Member of implementation team for SIHF dental software, Dentrix integrating with Apteryx X-ray software Collaborate with Meaningful Use Steering Committee to plan and coordinate the collection, evaluation and dissemination of quality improvement data for quality initiatives to comply with regulatory requirements and accreditation standards Identify significant and problematic clinical issues and concerns, develop improvement plans and measurement to assess impact of actions Analyze health management programs including data collection, validation and outcome measurement (HEDIS, PCMH, MU) Produce ad-hoc reports as requested for senior management and stakeholders Organized and implemented training for all staff and wrote detailed technical and end-user training materials including web based training videos.
Participate in creation of User Acceptance Testing (UAT) scripts and planning Support multiple systems and HL7 interfaces across the enterprise Analyze system problems, compile conclusions and plan appropriate course of action Served as lead IT liaison to various vendors, consultants, user groups and end-users.
Touchette Regional HospitalCentreville, ILIT Systems Analyst II09/2009 to 11/2012
Primary analyst of Clinical Care Station, McKesson Paragon system builds.
Perform gap analysis with current and future state workflows Attended stakeholder meetings and workshops to provide updates on specific areas of project and to ensure project risks kept to a minimum.
Assisted project manager to re-enforce commitment to successful implementation and adoption of clinical systems, new clinical workflows and supporting processes and systems Provide technical and application support of NextGen health system Handle multiple projects and tasks Knowledge of CMS Meaningful Use Incentive Program, Stage 1 Core and Menu set objectives Experience with backend technical aspects related to the NextGen product including: environment management, software updates, Fat/Thin configuration, and interfaces Document, track and follow up on all reported problems for Health and Business systems.
Touchette Regional HospitalCentreville, ILIT Systems Analyst10/2008 to 08/2009
Southern Illinois Healthcare Foundation is a large FCHC with multiple sites around southwestern Illinois.
SIHF partnered with NextGen Practice Management/EHR system to implement all health center locations within southern Illinois to new platform.
IT System Analyst responsibilities included: Primary implementation and support contact for system build, planning, workflow processes and support.
Build and execute test plans as well as participated in User Acceptance Testing Customize and design practice management system including claim rules, claim setup, and clinical templates.
Create and maintained detailed documentation covering workflow processes and training material Tested Electronic claim transactions Gathered customer business requirements and turn them into functional system specifications Served as EDI liaison for Clearinghouses (Emdeon, Gateway).
Sisters of Mercy HealthcareSt. Louis, MOApplication Coordinator04/2007 to 05/2008
Administered EPIC shell implementation for Physician Billing as the Technical Project Coordinator and provided application administration and service Generated implementation plan, gathered business requirements and customized application to adhere to the needs of the physician billing department Established the back-end structure for the Physician Billing group of EPIC Used MAXIMO to administer and serve as the application Help Desk Epic Physician Billing administrator to approve and implement system changes.
Collaborated and maintained relationships with inter-departmental teams within the EPIC project.
Sisters of Mercy HealthcareSt. Louis, MOBusiness Analyst06/2005 to 04/2007
Sustained Tele-Tracking for Patient Placement support software and hardware platforms and upgrades Primary support for Optio Software; design and customize the appearance of documents and control distribution logic for patient forms generated via STAR application Managed QMatic, patient self-check-in software, in outpatient lab which improved efficiency and patient satisfaction Support customers and vendors on new business functionality and formulate solutions Utilized Peregrine Service Center for change controls and conflict management.
Honored 10/2006 by co-workers outside of MISD, "Geek of the Week".
Sisters of Mercy HealthcareSt. Louis, MOSr. Customer Service Analyst04/2001 to 05/2005
Provide 2nd tier helpdesk support including desk side assistance for escalated issues relating to software, hardware and networking issues.
Provide exception customer service and problem solving resolution.
Document all fixes in Peregrine ticket management system.