IT System Support Resume Example
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IT SYSTEM SUPPORT
Professional Summary
Enthusiastic information technology specialist with almost 2 years of professional experience. Loves working in a dynamic environment resolving issues with established procedures in addition to finding root causes for problems.
Skills
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Work History
Truck Centers IncorporatedIT System Support | City , STATE | August 2015 - April 2017
- Provided clear documentation using help desk software (Sysaid) when troubleshooting issues for users.
- Led an initiative to upgrade all out-dated desktop operating systems using Windows Deployment Services.
- Managed our document management software (Docuware)
- Created several powershell tools used by the IT department to more efficiently manage Active Directory.
- Integrated a cybersecurity learning management system into our new hire process.
- Assisted in managing a VMware environment of over 100 Windows servers and desktops.
- Provided on-call support for critical issues.
- Managed group policy objects throughout the domain.
- Led a team of developers that created and maintained a vehicle safety inspection web application.
Education
Associate of ScienceComputer ScienceSaint Louis Community CollegeCity, | Current
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Resume Overview
School Attended
- Saint Louis Community College
Job Titles Held:
- IT System Support
Degrees
- Associate of Science Computer Science
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