Diligent IT Systems Analyst with an active Secret Clearance and Veteran Status. Known for effective Point-of-Sale systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Expert in skills such as POS Administration, Inventory Management, Menu Engineering, Web/App/Delivery Integration, Database Administration, Software Engineering, and Research & Development. Proficient in Java, Python, SQL, and C programming.
Coordinated and provided support to resolve incidents, track problems, and ensure fulfillment of service requests for a central office of 50+ users and 43 restaurants. Collaborated with global counterparts to share knowledgebase, define best practices, and discuss market trends. Performed advanced desktop maintenance including hardware installations, software support local and virtualized, and network configurations on Windows and Macs. Supported and maintained several lab environments. Provided executive-level support, orientation, training, and technical assistance to service-desk team & end-users as necessary.
Contract to hire position for Nando's Peri-Peri USA. Provided technical solutions and support to central office of 40+ employees and 42 restaurants. Enabled the effective operation and administration of Nando's IT infrastructure including systems, data, and assets. Built, maintained, and supported POS databases, inventory, labor, and employee management systems. Lead the full-stack development of restaurant point-of-sale systems.
This position was 100% travel across the United States. I led 20 POS Conversions, and was part of 150+ additional rollouts to include: Hilton, Marriott, IHG, and Sonic.
Database Development & Point-of-Sale Technologies: 8 Years in MySQL. 6 Years in Micros/Oracle Simphony 1.x/2.x/18.x, RES 3700. myLabor, myInvenotry, WorldPay. 4 Years in OHEICS, Paytronix, Freedompay. 3 Years in LevelUp/GrubHub. 2 Years in NCR AlohaQS, MenuLink, Altaine, HotSchedules. 1 Year in OLO.
Client/Server/Networking: 9 Years in CISCO Routers, WAN, TCP/IP, SFTP, Apache Web Server, Active Directory, Microsoft Server. 3 Years in Cisco Meraki.
Operating Systems: 10 Years in Windows. 8 Years in Linux, Mac OSX.
Microsoft: 19 Years in Excel, Word, Access, PowerPoint. 2 Years in Power BI.
IT Service Desk Software: ServiceNow, Zendesk, BMC Remedy, Jira.
Endpoint Management: AppSense, MDT, SCCM, Jamf Pro (Casper Suite).
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