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IT System Analyst Resume Example

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IT SYSTEM ANALYST
Summary

Diligent IT Systems Analyst with an active Secret Clearance and Veteran Status. Known for effective Point-of-Sale systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Expert in skills such as POS Administration, Inventory Management, Menu Engineering, Web/App/Delivery Integration, Database Administration, Software Engineering, and Research & Development. Proficient in Java, Python, SQL, and C programming.

Experience
Cognizant Technology SolutionsMontvale , NJIT System Analyst03/2017 to 12/2020

Coordinated and provided support to resolve incidents, track problems, and ensure fulfillment of service requests for a central office of 50+ users and 43 restaurants. Collaborated with global counterparts to share knowledgebase, define best practices, and discuss market trends. Performed advanced desktop maintenance including hardware installations, software support local and virtualized, and network configurations on Windows and Macs. Supported and maintained several lab environments. Provided executive-level support, orientation, training, and technical assistance to service-desk team & end-users as necessary.

Responsible for developing and implementing sustainable software solutions to operational/technology gaps – using computer programming languages such as Java, Ruby, C, C#, and C++. Designed redundancy fail-safe procedures to ensure that optimum system performance and operational integrity was maintained. Created rigorous test plans and clearly documented quality assurance strategies for all hardware/software upgrades, enhancements, and third-party integrations. Developed custom scripts using Javascript, Python, and Ruby on Rails to deploy custom packages in order to resolve and troubleshoot known issues. Heavily relied on my knowledge of HTML and CSS to implement UI/UX enhancements for Point-of-Sale, Mobile App/Desktop Ordering, Delivery Service Ordering, Digital Marketing and Loyalty/Rewards Program.

  • Mobile App/Web Development – Managed migration of Nando's online menu across several different platforms. Spearheaded initiatives to increase sales through implementing creative solutions. Of these, I began a Curbside initiative which had a proven 14% increase on mobile ordering within 3 weeks from go-live.
  • Third Party Delivery Integration – Transformed the process for third party vendors (Uber Eats, Door Dash, Grub Hub, Google, etc.) to inject orders seamlessly to Point-of-Sale. Increased efficiency and proved a reduction of 5-hours per shift at each restaurant.
  • Point of Sale Conversion – Lead groundwork for discovery, analysis, and initial implementation of POS conversion to Oracle/Micros Simphony. Facilitated workshops with stakeholders to identify requirements, manage expectations, and ensure both were meet or exceeded during deployment.
  • New Restaurant Openings – Managed installation and deployment of IT and Point-of-Sale systems for 10+ new restaurants on 2 POS platforms (Micros & NCR). Oversaw installation, testing, and go-live support. Worked with vendors to ensure timely delivery, manage installation, and open the restaurant on time and on budget.
  • Gift Program Conversion – Managed migration of Nando's gift card program to a third-party vendor, unifying gift card technology across 2 POS systems. Worked with vendor to facilitate system integration, test deployment, and roll out the gift program.
  • Help Desk Support: Assisted the transformation of an email-based Help Desk platform to a full-service platform. Developed and deployed a knowledge base allowing users to quickly and easily access walkthrough and support documentation for self-service support and training.
Monster Beverage 1990 CorporationTampa , FLPOS Administrator11/2016 to 03/2017

Contract to hire position for Nando's Peri-Peri USA. Provided technical solutions and support to central office of 40+ employees and 42 restaurants. Enabled the effective operation and administration of Nando's IT infrastructure including systems, data, and assets. Built, maintained, and supported POS databases, inventory, labor, and employee management systems. Lead the full-stack development of restaurant point-of-sale systems.

  • Researched trends and new technology to further enhance the guest and operator's restaurant experience.
  • Wrote Perl/Shell Scripts to aggregate and interpret logs in highly customized environments. Proved to save the FP&A Team 8 hours weekly by automating several reports.
  • Engineered creative solutions to complex problems, empowering end-user's and level-1 service desk team to calmly/confidently react to issues as they arise.
  • Increased client-server connectivity by 26% for all applications connected to the Point-of-Sale by creating batch files containing commands to start/delay services and seamlessly execute recovery protocols in the background.
  • Maintained Reporting & Analytics stability and lead integrity of Tender/Discounts/Order Type/Menu Item Data- Mapping. Developed custom reports to assist reporting transparency for stakeholders.
  • Continuously developed and updated documentation, as systems were modified and/or new technology was implemented. The audience for these documents ranged, encompassing all roles in the organization.
  • Managed internal/external documentation and communication regarding systems upgrades and new technology as well as problem identification, status updates, and system outages.
Oracle/MicrosCity , STATELead Implementation Consultant12/2014 to 11/2016

This position was 100% travel across the United States. I led 20 POS Conversions, and was part of 150+ additional rollouts to include: Hilton, Marriott, IHG, and Sonic.

  • Champion Simphony1.x, 2.x, and RES 3700 and Oracle Cloud Services to assist end users in the learning, use, analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Conduct initial site-survey, install hardware (varying from 1-49 Workstations), design/develop site specific database, upgrade/install software, train all site personnel (on-site/remotely), on-site support.
  • Coordinate with multiple teams at clients' site for implementing new processes.
  • Work as part of a team to proactively develop solutions to identified any foreseeable issues.
  • Maintain excellent business relationship with current/previous clients.
United States ArmyCity , STATEE3, Cadet06/2008 to 10/2014
  • Ensured that all subordinates in a 300+ Person Battalion were in compliance with the standards and regulations. My leadership style, attitude and competence directly determined my unit's performance.
  • Actively worked with my counterparts within the unit to enforce the Army standards. Administered corrective actions to remedy poor performance as well as awarding outstanding performance.
  • Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
Education and Training
Bachelor of Science:Computer Science12/2016Excelsior College, City, State
Bachelor of Science:Information Technology05/2013United States Military Academy, City, State
Certifications
  • Minimum Clearance: SECRET
  • Certified Cisco Meraki Network Associate (CMNA)
Skills
  • Advanced working and troubleshooting skills with Windows and Mac operating systems.
  • Advanced skills using and supporting Microsoft Office, Citrix XenApp/XenDesktop, Microsoft Active Directory, and Quest Active Roles.
  • Moderate skills using and supporting Autodesk, MATLAB, ArcGIS, Adobe CC, IBM SPSS.
  • Positive, well-spoken and able to convey technical concepts to nontechnical stakeholders.
  • Proactive with effective verbal and written communication.
  • Creative problem solver – able to identify and resolve problems in a timely, logical matter.
  • Natural relationship builder – excels at forming strong professional relationships with clients and colleagues.
Technical

Database Development & Point-of-Sale Technologies: 8 Years in MySQL. 6 Years in Micros/Oracle Simphony 1.x/2.x/18.x, RES 3700. myLabor, myInvenotry, WorldPay. 4 Years in OHEICS, Paytronix, Freedompay. 3 Years in LevelUp/GrubHub. 2 Years in NCR AlohaQS, MenuLink, Altaine, HotSchedules. 1 Year in OLO.

Programming: 9 Years in Java, C, C++, C#, SQL, Python, JavaScript, Microsoft Visual. 2 Years in Ruby on Rails.

Client/Server/Networking: 9 Years in CISCO Routers, WAN, TCP/IP, SFTP, Apache Web Server, Active Directory, Microsoft Server. 3 Years in Cisco Meraki.

Web Page Design: 9 Years in HTML, XML, PHP, Adobe, InDesign, JavaScript, CSS.

Operating Systems: 10 Years in Windows. 8 Years in Linux, Mac OSX.

Microsoft: 19 Years in Excel, Word, Access, PowerPoint. 2 Years in Power BI.

IT Service Desk Software: ServiceNow, Zendesk, BMC Remedy, Jira.

Endpoint Management: AppSense, MDT, SCCM, Jamf Pro (Casper Suite).

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Resume Overview

School Attended

  • Excelsior College
  • United States Military Academy

Job Titles Held:

  • IT System Analyst
  • POS Administrator
  • Lead Implementation Consultant
  • E3, Cadet

Degrees

  • Bachelor of Science : Computer Science 12/2016
    Bachelor of Science : Information Technology 05/2013

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