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IT System Administrator and Team Leader Resume Example

Resume Score: 70%

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IT SYSTEM ADMINISTRATOR AND TEAM LEADER
Professional Summary

Experienced, reliable and hardworking System Administrator professional with a practical hands-on approach, Strong analytical and problem solving skills with background in fast-paced corporate environments, committed to maintaining cutting edge technical skills and up-to-date industry knowledge. 

Eager to meet new professional challenges in a different cultural setting. Always eager to learn more, evolving in a professional and personal way. 

Skills
  • Windows 95/98/2000/XP/7/8/8.1
  • Windows NT Server 4.0/2000/2003/2008/2012
  • ISA Server 2000
  • Microsoft Exchange Server 5.0,5.5, 2000, 2003
  • Office 97/2000/XP/2003 
  • SMS 1.2/2.0/2003 (Microsoft Systems Management Server)
  • Active Directory maintenance and administration
  • Knowledge on automatic operative system installation technology ( Microsoft RIS, Symantec Ghost )
  • Knowledge on wireless communications
  • Knowledge on VPN connections and 802.1x authentications
  • Lotus Domino Server
  • Lotus Same time Server
  • ARS Remedy System (Management and occurrences registration tool)
  • HP Service Desk (Management and occurrences registration tool)
  • Cisco Works
  • Hyena, ameware(Windows NT Administration Tool)
  • Oracle and SQL Server based applications
  • McAfee Virus Scan Console Management
  • Panda Anti Virus Console Management
  • Novell Networks
  • Computer skills and competences - Intel Processor Integrator
  • Compaq Hardware Integrator
  • Excellent problem-solving abilities
  • Website and portal monitoring
  • Data privacy applications
  • Network maintenance
  • System upgrades
  • Remote access technology
  • Enterprise technologies
  • Excellent diagnostic skills
  • Website maintenance
Work History
Optimus, Telecom companyIT System Administrator and Team Leader | Lisbon Area, Portugal | January 1998 - December 1999
  • Wintel Systems Administrator
  • Helpdesk Team Leader
  • Responsible for the Customer Care applications integration department ( Applications: CCA , BSCS, Versatility, PPAS ).
  • Responsible for the testing and implementation of the Microsoft SMS platform
  • Responsible for the implementation of the centralized antivirus platform. (NAI)
  • Responsible for the Quality of service in the Customer Care / IT relations.
Jazztel, Telecom companyInternal Network Manager | Lisbon Area, Portugal | January 2000 - December 2003

Responsible for the following Teams:

  • Helpdesk
  • Systems Administration (Wintel, Lotus Notes, Oracle)
  • Voice Network
  • Network (Lan/Wan + Security)
  • Equipment Purchase and Repairs

Personally in charge of:

  • Budgets
  • Contracts
  • Data Center
  • Licenses
  • Service Level Agreements
  • Processes and Procedures
  • Management of the company's devices and platforms
OGMA (Aerospace company)IT Team Leader | Lisbon Area, Portugal | January 2003 - December 2008
  • Responsible for the coordination and supervision of all service tasks agreed under the IT outsourcing contract.
  • Leading interface responsible for technicians, services and third party entities involved in the support of OGMA´s IT environment.
  • Responsible for maintaining and reporting the service level agreements to the IT Manager.

My profile within the contract  was characterized by:

  • Technological knowledge and experience of the IT environment.
  • Experience in implementation of Microsoft environments at the level of planning, design of architecture, diagnosis and analysis.
  • Experience in handling of network management platforms, systems and applications.
  • Team management.
NOVOBANCO (Banking company)IT Change Manager | Lisbon Area, Portugal | January 2009 - July 2015

IT Change management (+1000 Hosts and +500 applications/services) 

  • Manage and coordinate all activities necessary to control, track and audit Changes in the environment
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Lead the Change Management function and responsible to issue change tasks to the adequate skilled leveled team
  • Ensure Change status, progress and issues are communicated to all the appropriate groups
  • Cooperate with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
  • Update the change log with all progress, suggest any actions to correct problems and/or to take opportunities to improve the service quality
  • Participate in regular assessments with customers and service providers (Pre-CAB)
  • Lead/participate in CAB/ECAB meetings 
  • Authorize/Reject changes, either alone, after a CAB or specific team feedback
  • Audit and manage the process lifecycle and report to the upper management
  • Collaborate on improvements to the Change management process
  • Ensure compliance with SLAs
  • CMDB Maintenance
NOVOBANCO (Banking company)Wintel System Administrator | Lisbon area, Portugal | December 2012 - July 2015

Systems Administration Engineering and Provisioning:

  • Engineering of Systems Administration related solutions for various project and operational needs.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards/projects/operations requirements.
  • Install and configure systems infrastructure applications 
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks

Operations and Support:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • Perform regular file archival and purge as necessary
  • Create, change, and delete user accounts per request
  • Provide Tier III/other support per request 
  • Investigate and troubleshoot issues
  • Repair and recover from hardware or software failures
  • Coordinate and communicate with impacted constituencies

Maintenance

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs
  • Maintain operational, configuration, or other procedures
  • Perform periodic performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required

Highlights:

  • Responsible for the Bank Investment Fund Company (GNBGA) Domain
  • IT architect of all the infrastructure to support the Tech Refresh of all Servers/Applications and services to the new Cloud Servers.
  • Definition of data center disaster recovery plan for the company
  • IT architect of all the infrastructure to support the defined recovery time objective (RTO) and recovery point objective (RPO).
Education
8 GradeE.S.L.ALisbon, Portugal | 1989
MCSE (Not Renewd)ITRumos, SALisbon, Portugal | 1999
Management by ObjectivesITMS ConsultingLisbon, Portugal | 2000
Time ManagmentITMS ConsultingLisbon, Portugal | 2000
Team ManagmentITMS ConsultingLisbon, Portugal | 2000
IT Service Management EssentialsITILPink ElephantSan Francisco, CA | 2000
Lean ITITNOVOBANCOLisbon, Portugal | 2012
Microsoft Cluster AdministrationITMicrosoftLisbon, Portugal | 2014
Additional Information
  • Additional information To meet new professional challenges, in a different cultural setting. Always eager to learn more, evolving in a professional and personal way. Striving for excellence, a player as well as a team leader Page 1 / 4 - Curriculum vitae of Nuno Saramago For more information on Europass go to http://europass.cedefop.europa.eu © European Communities, 2003 20060628
Certifications
  • Microsoft Certified Professional (MCP)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Optimus, Telecom company
  • Jazztel, Telecom company
  • OGMA (Aerospace company)
  • NOVOBANCO (Banking company)

School Attended

  • E.S.L.A
  • Rumos, SA
  • MS Consulting
  • Pink Elephant
  • NOVOBANCO
  • Microsoft

Job Titles Held:

  • IT System Administrator and Team Leader
  • Internal Network Manager
  • IT Team Leader
  • IT Change Manager
  • Wintel System Administrator

Degrees

  • 8 Grade
    MCSE (Not Renewd) IT
    Management by Objectives IT
    Time Managment IT
    Team Managment IT
    IT Service Management Essentials ITIL
    Lean IT IT
    Microsoft Cluster Administration IT

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