IT System Administrator and Team Leader Resume Example

Responsible for the following Teams:

• Helpdesk
• Systems Administration (Wintel, Lotus Notes, Oracle)
• Voice Network
• Network (Lan/Wan + Security)
• Equipment Purchase and Repairs

Personally in charge of:

• Budgets
• Contracts
• Data Center
• Licenses
• Service Level Agreements
• Processes and Procedures
• Management of the company's devices and platforms

• Responsible for the coordination and supervision of all service tasks agreed under the IT outsourcing contract.
• Leading interface responsible for technicians, services and third party entities involved in the support of OGMA´s IT environment.
• Responsible for maintaining and reporting the service level agreements to the IT Manager.

My profile within the contract  was characterized by:

• Technological knowledge and experience of the IT environment.
• Experience in implementation of Microsoft environments at the level of planning, design of architecture, diagnosis and analysis.
• Experience in handling of network management platforms, systems and applications.
• Team management.
  

IT Change management (+1000 Hosts and +500 applications/services) 

• Manage and coordinate all activities necessary to control, track and audit Changes in the environment
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Lead the Change Management function and responsible to issue change tasks to the adequate skilled leveled team
• Ensure Change status, progress and issues are communicated to all the appropriate groups
• Cooperate with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
• Update the change log with all progress, suggest any actions to correct problems and/or to take opportunities to improve the service quality
• Participate in regular assessments with customers and service providers (Pre-CAB)
• Lead/participate in CAB/ECAB meetings 
• Authorize/Reject changes, either alone, after a CAB or specific team feedback
• Audit and manage the process lifecycle and report to the upper management
• Collaborate on improvements to the Change management process
• Ensure compliance with SLAs
• CMDB Maintenance

Systems Administration Engineering and Provisioning:

• Engineering of Systems Administration related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards/projects/operations requirements.
• Install and configure systems infrastructure applications 
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks

Operations and Support:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform regular file archival and purge as necessary
• Create, change, and delete user accounts per request
• Provide Tier III/other support per request 
• Investigate and troubleshoot issues
• Repair and recover from hardware or software failures
• Coordinate and communicate with impacted constituencies

Maintenance

• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs
• Maintain operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required

Highlights:

• Responsible for the Bank Investment Fund Company (GNBGA) Domain
• IT architect of all the infrastructure to support the Tech Refresh of all Servers/Applications and services to the new Cloud Servers.
• Definition of data center disaster recovery plan for the company
• IT architect of all the infrastructure to support the defined recovery time objective (RTO) and recovery point objective (RPO).